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List:       koffice
Subject:    RE: User support (RE: M$ Word filter?)
From:       Vinodh <vinny () innomedia ! soft ! net>
Date:       1999-11-26 9:55:17
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        Thanx david for making a few points clear. But from my practical
experience , I have found 2 points.
        1. Companies like talking instead of sending mails , and they want it
to be a formal affair.
        2. Users are not keen to contact the developers , as they feel what
they will get back is tech mumbo jumbo , which to a certain extent is true.

        KWord is fantastic. But I dont use it regularly cause I need to run
KDE2 , and since I use KDE for all my work , they kinda dont mix well. But I
have compiled the entire KOffice suite (I wanted to join the developers , but
tight schedules and illness have seen to it that I still havent done that) and
KWord is something that I liked at first sight , from the very beginning a few
months back , even when it lacked all the features it has now.

vinny



> This is not a new issue with KOffice. It's been the issue with all
> OpenSource software
> for years. And yes, it hasn't prevented Linux from being more and more used
> all over
> the world, not only at home but also by companies. And always, people are
> surprised
> how good the support is.
> 
> I just got a mail from somebody having problems with KDE. Upon my answering,
> she replied :
> "Wow, that's very impressive, if only Microsoft could be as fast as you are
> for answering !".
> 
> Second example : if you ask Reggie for a missing feature in
> kword/kpresenter, he might 
> implement it in the next 10 minutes after receiving your mail. Try this with
> Microsoft. Ok, don't flood Reggie with feature requests, though, or he'll
> kill me :-)
> 
> I've been doing user support for kfm/konqueror for one year now, and I can
> tell you
> that none of them gets this kind of support from a company.
> 
> So who can the companies call up in case of trouble ? Nobody. They have to
> write
> a mail instead. To koffice@kde.org or submit@bugs.kde.org.
> 
> --
> David Faure
> faure@kde.org - KDE developer
> david@mandrakesoft.com - Mandrake
> david.faure@cramersystems.com - Cramer Systems

----------------------------------
E-Mail: Vinodh <vinny@innomedia.soft.net>
Date: 26-Nov-99
Time: 15:06:32
The optimum committee has no members.
                -- Norman Augustine

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