From koffice Fri Nov 26 09:55:17 1999 From: Vinodh Date: Fri, 26 Nov 1999 09:55:17 +0000 To: koffice Subject: RE: User support (RE: M$ Word filter?) X-MARC-Message: https://marc.info/?l=koffice&m=94360918322872 Thanx david for making a few points clear. But from my practical experience , I have found 2 points. 1. Companies like talking instead of sending mails , and they want it to be a formal affair. 2. Users are not keen to contact the developers , as they feel what they will get back is tech mumbo jumbo , which to a certain extent is true. KWord is fantastic. But I dont use it regularly cause I need to run KDE2 , and since I use KDE for all my work , they kinda dont mix well. But I have compiled the entire KOffice suite (I wanted to join the developers , but tight schedules and illness have seen to it that I still havent done that) and KWord is something that I liked at first sight , from the very beginning a few months back , even when it lacked all the features it has now. vinny > This is not a new issue with KOffice. It's been the issue with all > OpenSource software > for years. And yes, it hasn't prevented Linux from being more and more used > all over > the world, not only at home but also by companies. And always, people are > surprised > how good the support is. > > I just got a mail from somebody having problems with KDE. Upon my answering, > she replied : > "Wow, that's very impressive, if only Microsoft could be as fast as you are > for answering !". > > Second example : if you ask Reggie for a missing feature in > kword/kpresenter, he might > implement it in the next 10 minutes after receiving your mail. Try this with > Microsoft. Ok, don't flood Reggie with feature requests, though, or he'll > kill me :-) > > I've been doing user support for kfm/konqueror for one year now, and I can > tell you > that none of them gets this kind of support from a company. > > So who can the companies call up in case of trouble ? Nobody. They have to > write > a mail instead. To koffice@kde.org or submit@bugs.kde.org. > > -- > David Faure > faure@kde.org - KDE developer > david@mandrakesoft.com - Mandrake > david.faure@cramersystems.com - Cramer Systems ---------------------------------- E-Mail: Vinodh Date: 26-Nov-99 Time: 15:06:32 The optimum committee has no members. -- Norman Augustine ----------------------------------