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List:       kde-usability
Subject:    KDE Videotaped Evaluation (Was Re: Progress)
From:       Emerald Arcana <emerald-arcana () home ! com>
Date:       2001-08-22 19:48:38
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On August 22, 2001 12:03 pm, h.mcmanus@elmerproductions.com wrote:

> I dont mean to put a dampener on the enthusiasm here, but when you start
> video taping and audio taping people, you have the potential to create a
> few legal problems.
>
> I am not even sure which country this Expo is being held in, but in more
> than several countries you need to ask a person's permission before taping
> them and stuff like that. Also a lot of people dont *like* being recorded
> in one form or another. I'm just hoping it doesnt turn ppl off wanting to
> participate in this study due to shyness before recording devices!

The easiest way around this is to simply make sure the participants sign a 
disclaimer.  "I agree to be taped.  I understand that the evaluation is to be 
done on the system, and not on myself as a user."  And so forth.  For my UI 
class, we had a generic disclaimer that we gave to our users.  (I did a 
videotaped evaluation as an assignment in the course).  If I can find it I'll 
post it....

http://www.site.uottawa.ca/~tcl/seg3120/

This is the web site of my Usability Course that I took in the summer.  It 
may go down at any moment since the course is done.

There is a link called "Informed Consent form to have signed by user...."  It 
is under section 3, point 16.

A video camera is best since you can point it at the screen and watch what 
the user is doing.  It'll also get audio.  Make sure you keep your user 
talking: "I am moving my mouse to look for the CD Player.  I do not see the 
CD Player under any of the K Menu items, so I'm going to start looking for 
sub items.  I don't know where it is so I'll check them one-by-one."

(That, by the way, would be a malfunction if the user is searching each menu 
systematically trying to look for an application).
-- 
-- Arcana
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