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List:       kde-community
Subject:    Re: help desk vs bug tracker
From:       Andy Betts <andy.betts () kde ! org>
Date:       2018-10-29 18:25:44
Message-ID: etPan.5bd750a8.363fb4e9.f07 () kde ! org
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On October 29, 2018 at 12:23:16 PM, David Edmundson \
(david@davidedmundson.co.uk(mailto:david@davidedmundson.co.uk)) wrote:

> > I'm also wondering whether other KDE projects have the
> seem need as we have for Krita,  
> 
> With my Plasma hat on:  
> 
> Surprisingly, we don't get too many end user questions on bugzilla. I think it \
> tends to get loaded onto the distros instead. 
> We do get quite a few where the user thinks they have a bug but it's an issue on \
> their end but I don't think a helpdesk would solve them.   
> David
> 

Maybe one thing that is hard to deal with is the sheer email distribution where you \
can't seem to be able to route people's questions or requests to the right audience. \
We also get endless threads that you can't seem to be able to unsubscribe from. Would \
some of these tools be able to do that?

Thank you,

Andy


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