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List:       sidewinder
Subject:    RE: [Sidewinder] Hung restore
From:       "Lechner, Bryan" <bryan_lechner () securecomputing ! com>
Date:       2001-11-15 20:03:11
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Don -

You are correct that the problem was resolved in the 5.1.1 release media
(although we do have ways to help people with this problem on earlier
releases as well).  Support for the DL 380's embedded RAID controller was
not added to Sidewinder version 5.0.0.02.  Consequently, users with the 5.0
release media would run into your problem without a special boot disk
(available from Secure Computing's Customer Support).  When the 5.1 CD was
released, it contained these drivers for installation, but the restore
script was not updated to properly detect the smart array controller.  By
the time we released the 5.1.1 install media (and all subsequent releases)
we had properly updated the restore script to detect the smart array
controller.

The indication that I used to identify your problem was the fact that you
hung while trying to restore /var/spool (it also helped that you mentioned
RAID).  In every system that experienced a problem with the RAID restore, it
has hung on the /var/spool directory.  We are sorry about the trouble that
you may have suffered while attempting you initial restore process.  I
noticed that you have a valid support contract, is there any reason that you
chose not to contact customer support?

Regards,
Bryan Lechner
Technical Support Engineer
Secure Computing Corporation
800.700.8328
+1 651.628.1500



-----Original Message-----
From: Don Kendrick [mailto:don@netspys.com]
Sent: Thursday, November 15, 2001 7:48 AM
To: Lechner, Bryan
Cc: sidewinder@adeptech.com
Subject: RE: [Sidewinder] Hung restore


Got it working!!

First the hardware: Compaq DL380 with the smart array controller.

Then you asked which media? I was using the 5.1 CD (not thinking it would 
matter on the restore script) but had both. So, in order to say I tried it 
using both CDs, I got out the 5.1.1 CD.

That did it!

Lessons learned: Don't know if there was a fix to the driver or the restore 
script but something changed on the 5.1.1 CD that affects restores on at 
least Compaq hardware. Was it the driver or the script?

Don

At 04:11 PM 11/14/2001 -0600, you wrote:
>Don -
>
>You mention Compaq drives and RAID, tell me about the version of the media
>that you are using to restore from (5.1.0.00 or 5.1.1.00) and your hardware
>(specifically, are you using a Compaq chassis)?
>
>I'm on my way out today, but will be able to help some tomorrow.  I'll do
>what I can to help you off line when I am available.  If your in a bind and
>need help, call support and they can help get you started.
>
>Regards,
>Bryan Lechner
>Technical Support Engineer
>Secure Computing Corporation
>800.700.8328
>+1 651.628.1500
>
>
>
>-----Original Message-----
>From: Don Kendrick [mailto:don@netspys.com]
>Sent: Wednesday, November 14, 2001 4:00 PM
>To: sidewinder@adeptech.com
>Subject: [Sidewinder] Hung restore
>
>
>Not sure if this is an hardware issue of not so I thought I'd check and see
>if anyone else has this problem.
>
>Did a level0.backup before doing the upgrade to 5.2. The backup went
>without any errors being reported. The upgrade blew up so I went to
>restore. The restore goes fine until I get to restoring /var/spool. There
>it hangs.
>
>The tape activity light goes out and the hard drive (Compaq drives doing
>hardware RAID 1) lights stay solid. Rebooting shows all sorts of disk
>errors in /usr, /var/spool and one other I can't remember.
>
>Tried again, same thing. Get new drives, same thing. Take tapes from two
>other machines' backups, same thing. Even tapes from other machines stop at
>the same point in the restore???
>
>I would normally try the tape drive next but:
>
>1) Didn't have any problems writing the tapes (oh yeah, new tapes as well)
>2) You would think that it would stop in the same spot.
>
>Any ideas?
>
>Don
>
>_______________________________________________
>Sidewinder mailing list
>Sidewinder@adeptech.com
>http://mail.adeptech.com/mailman/listinfo/sidewinder

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