[prev in list] [next in list] [prev in thread] [next in thread] 

List:       xfree86
Subject:    Re: [xfree86] it's been nice
From:       Dr Andrew C Aitchison <A.C.Aitchison () dpmms ! cam ! ac ! uk>
Date:       2003-01-09 19:21:05
[Download RAW message or body]

On 9 Jan 2003, Torgeir Veimo wrote:

> On Thu, 2003-01-09 at 17:26, Jeff Epler wrote:
> > XFree86 is the new all purpose list.I've really enjoyed lurking on this list and \
> > hearing about the development of render and related libraries.
> > 
> > With the move to consolidated lists, I won't be able to do so anymore --
> > there's just too much irrelevant stuff for me to read.
> 
> I strongly agree. There should at least be a separation of user and
> developer lists.

I'd be in favour of a public developer list and a user list,
so that I didn't get the irrelevant stuff, except that then 
who would to answer the user questions ?
Of course we have the same problem with a combined list.

The problem is that we are trying to use an email list to run a
support desk for a complex program widely used by inexperienced
people.

Overload to the power of three ?

Most support desks allocate each call to one "engineer" who answers it;
you don't get every engineer answering every call,
but our "engineers" are unknown citizens of the net,
I'd like to hear suggestions of ways to allocate each question to a
particular engineer, so that we don't all have to read every question ?

(There is a developer list, which is invitation only, so a part of the
developer bandwidth is protected, so we wont grind to a complete halt.)

-- 
Dr. Andrew C. Aitchison		Computer Officer, DPMMS, Cambridge
A.C.Aitchison@dpmms.cam.ac.uk	http://www.dpmms.cam.ac.uk/~werdna

_______________________________________________
XFree86 mailing list
XFree86@XFree86.Org
http://XFree86.Org/mailman/listinfo/xfree86


[prev in list] [next in list] [prev in thread] [next in thread]