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List:       opensuse-security
Subject:    Re: [opensuse-security] Re: [security-announce] SUSE-SU-2012:0789-1: important: Security update for 
From:       Martin Konold <martin.konold () erfrakon ! de>
Date:       2012-07-11 20:15:36
Message-ID: 3153102.At6EbSZXlz () ultrabook
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Am Mittwoch, 11. Juli 2012, 12:12:04 schrieb Marcus Meissner:

Hi,

> Did you report this in other channels, like our support team NTS?

Too bad that bug reports for kernel crashes for SLES get closed as invalid if 
no seperate support contract is signed with Novell/Suse.com :-(

E.g. I have support contracts with HP for SLES and and therefore cannot report 
any kernel crashes via bnc. https://bugzilla.novell.com/show_bug.cgi?id=769292 
(*)

This is imho an unfortunate policy as I am happily paying for SLES maintenance 
but I am not entitled to even report a kernel crash.

In addition reporting via http://support.novell.com/additional/bugreport.html 
is a black hole with a O_DIRECT to /dev/null.

Yours,
-- martin
P.S.: The above mentioned crash could just today be reproduced with the 3.0.36 
SLES kernel  from monday but cannot be reported via proper channels even 
though a kdump is available....

(*) It is difficult to understand why I can report kernel crashes for opensuse 
while I cannot for SLES11 even though I am paying for the later but not for 
the former.

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