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List:       opensuse-security
Subject:    Re: [opensuse-security] Re: [security-announce] SUSE-SU-2012:0789-1: important: Security update for 
From:       Marcus Meissner <meissner () suse ! de>
Date:       2012-07-12 8:49:03
Message-ID: 20120712084903.GA12792 () suse ! de
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On Wed, Jul 11, 2012 at 10:15:36PM +0200, Martin Konold wrote:
> Am Mittwoch, 11. Juli 2012, 12:12:04 schrieb Marcus Meissner:
> 
> Hi,
> 
> > Did you report this in other channels, like our support team NTS?
> 
> Too bad that bug reports for kernel crashes for SLES get closed as invalid if 
> no seperate support contract is signed with Novell/Suse.com :-(
> 
> E.g. I have support contracts with HP for SLES and and therefore cannot report 
> any kernel crashes via bnc. https://bugzilla.novell.com/show_bug.cgi?id=769292 
> (*)

.. and did you try with HP?
 
> This is imho an unfortunate policy as I am happily paying for SLES maintenance 
> but I am not entitled to even report a kernel crash.
> 
> In addition reporting via http://support.novell.com/additional/bugreport.html 
> is a black hole with a O_DIRECT to /dev/null.

> Yours,
> -- martin
> P.S.: The above mentioned crash could just today be reproduced with the 3.0.36 
> SLES kernel  from monday but cannot be reported via proper channels even 
> though a kdump is available....
> 
> (*) It is difficult to understand why I can report kernel crashes for opensuse 
> while I cannot for SLES11 even though I am paying for the later but not for 
> the former.

Its really nothing that this list can solve.

Ciao, Marcus
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