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List:       rt-users
Subject:    Re: [rt-users] Condition + Scrip + ScripConditions
From:       Josh Narins <jnarins () seniorbridge ! com>
Date:       2010-08-27 21:37:21
Message-ID: F61EA32D7A6A79478142BA12E77AEE832643DECA57 () MS3 ! nyc ! seniorbridgeinternal ! com
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Thank you.



Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins@seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com \
                [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin \
                Falcone
Sent: Friday, August 27, 2010 3:01 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Condition + Scrip + ScripConditions

On Fri, Aug 27, 2010 at 02:33:03PM -0400, Josh Narins wrote:
> RT is a really nice product.
> 
> 
> 
> My goal is to create a status called "fixed" which means the task is done by the \
> owner, but the completion requires QA and/or Management approval before it moves to \
> production. I want a ticket created in the Approvals queue when the owner changes \
> the status to fixed (most likely from open).

I see a template and a scrip condition, but you don't mention the scrip you created \
to hold it all together

-kevin

> I am running rt 3.8.8.
> 
> 
> 
> My problem is that my RT::Condition module's isApplicable method is not being \
> called. 
> 
> 
> I have this[1] module installed and with the right permissions in
> lib/RT/Condition/StatusChangeFixed.pm
> 
> 
> 
> I have this[2] template set up on the queue.
> 
> 
> 
> I have this[3] installed as rt/local/etc/StatusChangeFixed.install and I executed \
> the install command[4] successfully.
> 
> 
> 
> Any ideas?
> 
> 
> 
> [1]
> 
> 
> 
> package RT::Condition::StatusChangeFixed;
> 
> use base 'RT::Condition';
> 
> use strict;
> 
> 
> 
> sub IsApplicable {
> 
> my $self = shift;
> 
> return (
> 
> $self->TransactionObj->Field eq 'Status'
> 
> and
> 
> $self->TransactionObj->NewValue() eq 'fixed'
> 
> ) ? 1 : undef;
> 
> }
> 
> 
> 
> 1;
> 
> 
> 
> [2]
> 
> 
> 
> Name: On Fixed
> 
> ===Create-Ticket: Approvals
> 
> Subject: Please Approve "{$Tickets{'TOP'}->Subject}"
> 
> Queue: Approvals
> 
> Depended-On-By: {$Tickets{"TOP"}->Id}
> 
> Refers-To: {$Tickets{"TOP"}->Id}
> 
> Status: fixed
> 
> Condition: On Fixed
> 
> Content-Type: text/plain
> 
> Content: Someone has completed the task {$Tickets{'TOP'}->Subject}.
> Please revie
> 
> w. Resolve this ticket if the review was satisfactory.
> 
> ENDOFCONTENT
> 
> 
> 
> [3]
> 
> 
> 
> @ScripConditions = (
> 
> { Name        => 'On Fixed',
> 
> Description => 'Trigger when status is changed to Fixed',
> 
> ExecModule  => 'StatusChangeFixed',
> 
> Argument    => 'fixed',
> 
> ApplicableTransTypes => 'Status' },
> 
> );
> 
> 
> 
> [4]
> 
> 
> 
> sbin/rt-setup-database --action insert  --datafile
> local/etc/StatusChangeFixed.install
> 
> Josh Narins
> 
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
> Tel: (212) 994-6194
> Fax: (212) 994-4260
> Mobile: (917) 488-6248
> jnarins@seniorbridge.com
> [1]seniorbridge.com
> 
> [2]SeniorBridge
> 
> 
> ----------------------------------------------------------------------
> ------------------------
> 
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> 
> Visible links
> 1. http://www.seniorbridge.com/

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> year -- Learn how to get the most out of RT!


RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!


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