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List: rt-users
Subject: [rt-users] Sendmail/Bogus Domain/Dynamic IP Woes
From: Adam Arlett <Adam.Arlett () tigerbrands ! com>
Date: 2004-10-29 17:32:14
Message-ID: 8FDDEDA992E90841B4F79C0D3302399C499B7E () fx-bryanston ! tigerbrands ! net
[Download RAW message or body]
[Attachment #2 (multipart/alternative)]
Hi Everyone,
Fedora Core 1 RT 3.2.1
I am having a bit of a problem,
I have set up RT on our lan. We have an asdl connection to the interweb.
I have an account (will be accounts) on our webpage/mail host's server that
I am getting mail for RT from with fetchmail.
When I send a mail to the RT account at our isp (support@outsidedomain) the
RT box fetches the mail with a cron job, the ticket is created correctly but
when the auto reply mail goes out it gets bounced from the mail host's
server saying that our domain does not exist (which, on the internet, it
doesn't). The mail has a from with the right address support@ BUT if I look
at the maillog it tells me that the ctladdr entry is apache@landomain. I
assume this is why the receiving server is rejecting the mail.
If I create a ticket on the RT box from a user on that machine it works and
the from address is the RT support address but it still says the return path
is apache@landomain.
How do I change the ctladdr so it uses the mail account that I fetchmail
from?
Is this where I use the UseActorAsSender template change or does this just
change the from in the email message itself.
Hopefully this email makes sense a bit.
Many many thanks,
Adam Arlett
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Fedora Core 1 RT 3.2.1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am having a bit of a problem,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have set up RT on our lan. We have an asdl connection to
the interweb. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have an account (will be accounts) on our webpage/mail
host’s server that I am getting mail for RT from with fetchmail. \
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>When I send a mail to the RT account at our isp
(support@outsidedomain) the RT box fetches the mail with a cron job, the ticket
is created correctly but when the auto reply mail goes out it gets bounced from
the mail host’s server saying that our domain does not exist (which, on
the internet, it doesn’t). The mail has a from with the right address
support@ BUT if I look at the maillog it tells me that the ctladdr entry is
apache@landomain. I assume this is why the receiving server is rejecting the
mail.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If I create a ticket on the RT box from a user on that
machine it works and the from address is the RT support address but it still
says the return path is apache@landomain. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How do I change the ctladdr so it uses the mail account that
I fetchmail from?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is this where I use the UseActorAsSender template change or
does this just change the from in the email message \
itself.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hopefully this email makes sense a \
bit.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Many many thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Adam \
Arlett</span></font></st1:PersonName><font size=2 face=Arial><span \
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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12.0pt'><o:p> </o:p></span></font></p>
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