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List:       rt-devel
Subject:    Re: [Rt-devel] re-assigning tickets
From:       Jesse Vincent <jesse () bestpractical ! com>
Date:       2008-12-21 5:10:48
Message-ID: 20081221051048.GB1271 () 17h ! local
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On Wed 17.Dec'08 at  9:13:02 -0000, Olly Stephens wrote:
>    Hi,
> 
> 
> 
>    Just ran into the problem that nobody (not even superuser) can reassign a
>    request in a single shot.  They have to steal then reassign.

And that's how it needs to be to make ownership make any sense at all as
a ticket locking mechanism...
> 
> 
> 
>    I noticed a workaround for superusers on the wiki
>    ([1]http://wiki.bestpractical.com/view/AllowSuperUserToReassignTickets)
>    but has anyone considered adding a `ReassignTicket' right to allow this
>    check to be overridden, thereby solving it in a more sane way?  Or is
>    there some workflow problem I'm not thinking about when I suggest this.
> 
> 
> 
>    The real scenario behind this is dealing efficiently with staff absences;
>    ideally we'd like to be able to say that user X has complete rights over
>    tickets owned by user Y, but that's a more complicated thing to code up -
>    adding a simple ACL so that user X doesn't have to steal the ticket from Y
>    first in order to assign it to Z should be trivial in comparison.
> 
> 
> 
>    If I made the change, is it likely that it'd be incorporated into the
>    core?
> 
> 
> 
>    Thanks in advance,
> 
> 
> 
>    Olly
> 
>    --
> 
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> 
> References
> 
>    Visible links
>    1. http://wiki.bestpractical.com/view/AllowSuperUserToReassignTickets

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