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List:       kmail-devel
Subject:    Re: KMail devel process
From:       Michael =?iso-8859-1?q?H=E4ckel?= <haeckel () kde ! org>
Date:       2002-09-11 17:20:53
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On Wednesday 11 September 2002 10:39, Stephan Kulow wrote:
>
> If you can't stand the bug reports and try to reply to them in a kind way,
> you better ignore them. Really, that's what everyone does and it works
> great

For private mails this usually works well, but for bug reports this is mostly
not really that easy.

> If you don't respond at all, you will notice that someone people start to
> look for documentation and even send in another mail half a month later,
> what great documentation we have. But if you just piss them off, you won't
> get any further.
> e.g. konqueror gets really tons of bug reports every day and there is a
> konq-bugs mailing list which only purpose is to be ignored by the
> developers. If developers want to fix bugs, they go their kbugbuster (or
> bugzilla soon :) and dig themselves into the bug reports. This way you can
> relax better.

Sorry, but I do actually try to fix reported bugs in order to improve the
quality of KMail and I don't think that this can be done best if we have a
few thousands open bug reports and loose the overview.

I can of course also close bug reports without commenting, this is still the
best possibility I know for some cases, but this is still not perfect as 
people then often complain that I closed the report although the "bug" is 
still not fixed.

Regards,
Michael Häckel
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