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List:       kde-usability
Subject:    Re: User plea!
From:       Frederik Gladhorn <frederik.gladhorn () gmx ! de>
Date:       2008-06-04 21:46:55
Message-ID: 200806042346.55733.frederik.gladhorn () gmx ! de
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Hi all,
hallo Anne (and all others doing the same), thanks for communicating with our 
target audience - our users :)
I think that is something extremely important and valuable for KDE as a whole.
For me it's great, if someone comes into the appropriate irc channel with 
specific questions, but I do not have the time (or nerves sometimes) to discuss 
with everyone. I bet the same goes for many people coding. So while I like to 
get feedback and bug reports, I would wear out quickly if I was to provide 
help in say #kde for example.

On Wednesday 04 June 2008 21:58:08 Aaron J. Seigo wrote:
> On Wednesday 04 June 2008, Dotan Cohen wrote:
> > > something that just occurred to me that might be downright awesome (it
> > > could also be a dismal failure ;): what if there was a "board of
> > > advisors" of, from and selected by the user community. 10-15 people who
> > > are active users with time to devote to dredging questions from the
> > > user base that are of concern, collecting accurate answers to them and
> > > then formulating positions that they would then communicate in both
> > > directions: to the user constituency and the devleopers.
> >
> > Sounds good to me. I will start collecting ideas and present a
> > suggestion. To where should I make that suggestion?
>
> you can use my private email address for now; depend on what
> you/i/we/$DEITY comes up with we may present it to k-c-d, the e.V. ....
> really depends on what the final form looks like.
>
> i've been thinking about the idea of such a community board of advisors a
> lot today and the more i think about it the more i like it. not that the
> "how" is obvious to me yet ;)

I doubt that discussing this in private is such a great idea.
More people to discuss may lead to a better solution ;) also such a discussion 
might even invite volunteers which surely are needed to set up whatever is 
decided on.
And starting in public means no-one has the right to feel cheated because 
$DEITY decided for them ;)
Maybe KDE should reach out to other OSS projects and ask for their support in 
getting the infra structure set up? Why not go for some mutual benefit?

If you know a better list, we can of course move the thread there. For now it 
might be OK to misuse usability just a little longer (don't rip my head off 
now). Is kde-quality or kde-(core-)devel any better?

I don't know what fits KDE best, there are different option that immediately 
come to mind.

Forum - there is probably enough good forum software out there, for me 
personally the gentoo forums stand out, the quality of the posts there is 
often high (maybe because gentoo could not exist without this kind of help ;). 
Amarok has forums that notify in irc via some bot (no idea if that is 
desirable).

Wikis - this can range from something like a simple FAQ to a full featured 
wiki like techbase.

Both systems would allow advanced users to add their knowledge (and users do 
have a lot of knowledge) and direct devs to the more specific problems.

Do you think any one of these has advantages/disadvantages?
Another question would be who gets how much access rights granted - maybe it 
could even work similar to svn accounts? If someone vouches for you, you get 
an account, not really hard to get, but some hindrance to keep out random 
people? Or maybe that would not even be necessary.
Can the problems with user communication be improved this way?

Greetings,
Frederik

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