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List:       kde-usability
Subject:    Re: Kopete Usability Report
From:       Iñaki <ibc2 () euskalnet ! net>
Date:       2006-06-25 20:58:48
Message-ID: 200606252258.48216.ibc2 () euskalnet ! net
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El Domingo, 25 de Junio de 2006 22:30, Chi Shang Cheng escribió:
> - Kopete is a multi-protocol IM-client and WLM handles only the MSN
> protocol (of course). I don't regard this comparison invalid, but it would
> be interesting if other multi-protocol IM client where involved in this
> study.

Where I live all the people use MSN Messenger, so I'm not interested in Gaim 
or other IM clientes. I just want to know why is so difficult por a MSN 
Messenger user to use Kopete.


> - You mention three test users "2.1 People involved", although they 
> are (almost) never explicitly mentioned in the results.

> - You make conclusions throughout the Results section. Save these for the
> Conclusion section.

> - You also make a lot of assumptions throughout the Results section.
> Instead of just making them, test them with your test users!

> - Try to use less subjective adjectives. For example: "A terrible and
> permanent menu bar that takes up to much height." -> "The menu bar has an
> uncommon height by having two lines instead of one. This is caused by the
> default narrow window width. Because of this strange height, the menu bar
> can look awkward to some users."

Yes, you are right. In fact I have not experience in usability themes. My idea 
was to do a document about Kopete issues comparing it with MSN Messenger 
(that everybody uses without problems).

But I saw your "Amarok Usability Report" document and tried to do something 
similar. Of course, it's requieres more time and experience so I have done a 
very "amateur" document to tell my opinion and the opinion of newbie friends 
using Kopete for the first time.

Yes, it's not an usability document in fact. It's more my opinion.


> I'd love to help with the writing. I was planning to conduct a heuristic
> evaluation of Kopete, but now I'm conducting one for Kaffeine. Heuristic
> evaluations are great, but user testing would be better. We could help
> eachother out: you do the testing, I do the writing. ;-)

Yes, it could be great. Maybe in a month I'll try to do a better study 
documenting all the issues of people using Kopete for the first time. I'll 
try to do a document with the Celeste's guide:


Typical setup of a report:
**************************

- Intro about the project and usability study

- Executive summary

- For each: Usability Issue
        Description and severity of problem
        Reasoning or justification for fixing ( includes references to                  
                theory/research)
        Recommended changes
                Screenshots (if possible)
                Developer implementation hings (if possible)

- Conclusion

- References



and I'll send you the document.

I need of course a guide for the study, maybe something like sit a newbie in 
front of Kopete with webcam and ask him to:

- Configure him existing MSN account.
- Add a contact.
- Changing the group of the new contact.
- Chat with him.
- Send a file.
- Send video.
- Invite more people to the conversation.
- Disallow that contact.
- Change the satus.
- Change him photo and visible name.
- Add a jabber account.
- ...

(it's just a quick suggestion).

What do you think?



Thanks for your comment.


> 2006/6/25, Iñaki <ibc2@euskalnet.net>:
> > Hi, I have tried to do a document about the usability of Kopete in
> > comparison
> > with the new Windows Live Messenger.
> >
> > It's the first time I do something like that and it's not a good
> > usability document, just some notes about Kopete. I'll try to do it
> > better next time.
> >
> >
> > Abstract
> > **********
> > After the study several usability issues were found in the default
> > settings of
> > Kopete. Windows Live Messenger has an easier and more expected behavior
> > for
> > new users.
> > Common functions as "change user photo", "send file" or "use the webcam"
> > are
> > really difficult to be found by the users who don't expect to find them
> > into
> > a submenu or into a general configuration window. Those functions should
> > be
> > easy to access.
> >
> >
> >
> >
> > The document is here (I hope):
> >
> >   http://kde-ibc.43i.net/Kopete_Usability_Report.pdf
> >
> >
> > Note: Is there is any problem with the hosting please tell me, it's the
> > first
> > time I use this free hosting service.
> >
> > Note 2: I've done the document with Kword and printed as PDF, but Kword
> > generates bad PDF's within is not possible to select or look for text (a
> > bug?).
> >
> >
> > I'd like to know your opinion before contact Kopete developers.
> >
> >
> > --
> > Iñaki
> > _______________________________________________
> > kde-usability mailing list
> > kde-usability@kde.org
> > https://mail.kde.org/mailman/listinfo/kde-usability

-- 
Iñaki
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