[prev in list] [next in list] [prev in thread] [next in thread] 

List:       kde-usability
Subject:    Re: E-Mail Scrolling in KMail/Kontact
From:       Sven Burmeister <sven.burmeister () gmx ! net>
Date:       2005-03-23 18:00:27
Message-ID: 200503231900.28203.sven.burmeister () gmx ! net
[Download RAW message or body]

Hello!

To get a valid test one would have to have several groups. Those using the 
kmail keys have to be told how they work, as everybody agrees that their is a 
lack of information.

Three groups of people not having any experience with other email-clients:
one gets to use kmail with the current set of keys
one gets to use kmail with the alternative keys
one gets to use another email-client with the alternative keys

After some weeks you make them siwtch and then they will see which one they 
like most.

Three groups of users that have experience with other clients:
one that gets the current keys in kmail
one that gets the alternative keys in kmail
one that gets kmail's keys in the client they are used to.

Otherwise you will have the application and experience with another client 
influencing the prefered keys for navigation. So you would not test which one 
is best but which they are used to more.

Am Mittwoch, 23. März 2005 17:43 schrieb seele@obso1337.org:
> What do we hope to learn from a user test?
> - Are we looking for answers to specific questions (like the list of mail
> items and how the user interacts with them) or do we want to gather
> information about general usage patterns and take it with a grain of salt?

What I would want is to find out whether those users who are used to up/down 
navigation for the list, still keep that navigation after some weeks of using 
the current kmail navigation. If most people, knowing how it actually works 
and having it used for some time, still want that up/down for the list, one 
should offer the possibility within kmail to switch it. It is no finding at 
all when users used to up/down tell you that they prefer up/down for the 
list. One always prefers what one is used to. Also, if they have a pattern 
for an application and you watch that pattern it does not tell you how, or 
why they do it that way, which is why you need those test-groups otlined 
above. Also, looking for focus does not help either, as one might like 
left/right as navigation although the focus is on the list.

> What kinds of tasks do we want the test to include?
> Off the top of my head I can think of a few important everyday, everyuser
> tasks: Creating/configuring a mail account, Send main, Read mail, Set up
> folders, ...

Corporate users do not have to setup any accounts. And again you would have 
the problem to just test what they are used to, not what is best.

Sven
_______________________________________________
kde-usability mailing list
kde-usability@kde.org
https://mail.kde.org/mailman/listinfo/kde-usability

[prev in list] [next in list] [prev in thread] [next in thread]