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List:       kde-usability
Subject:    Re: [PATCH] kdesu dialog simplification
From:       William Leese <william () leese ! nl>
Date:       2003-12-19 12:18:19
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Frans Englich wrote:
> On Friday 19 December 2003 12:11, William Leese wrote:
>>Frans Englich wrote:
>>>On Friday 19 December 2003 08:22, Aaron J. Seigo wrote:
>>>>On Friday 19 December 2003 12:07, Frans Englich wrote:
>>>If a user contacts a helpdesk it will be quite possible to figure out
>>>what the user is doing anyway
>>
>>Ah, that's the tricky thing with users: they often aren't able to tell
>>you what they did.
>>
>>A minor benefit is that Details button would also provide some insight
>>into how some commandline tools work. Helpdesks love this kind of thing.
> 
> I will not build an interface to please a helpdesk. Nor should the UI be an 
> education ground for the CLI. :)

It's more about transparency than education. To be able to extract the 
exact command that was mean't to run can be extremely useful should 
something go wrong.

This is one of the strengths of Linux: because it's highly modular it's 
far, far easier to troubleshoot than Windows. Hiding things from the 
user isn't always bad, making things completely inaccessible is (a bit 
like how root is allowed to: "rm -rf /".. 99,99% of the userbase might 
not want to do this, but there's always someone who will).

   - William
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