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List:       kde-pim
Subject:    Re: [Kde-pim] jargon is bad! :)
From:       Anne Wilson <annew () kde ! org>
Date:       2010-03-22 17:55:50
Message-ID: 201003221755.50912.annew () kde ! org
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On Monday 22 March 2010 10:48:16 Mike Arthur wrote:
> On 21 Mar 2010, at 18:38, Anne Wilson wrote:
> > Maybe it's an age thing ;-) - I'd never heard of PIM until - 1980s, was
> > it? - everyone started having a Filofax.  Suddenly everyone needed a
> > PIM.
> 
> It probably is an age thing. I'd never heard of PIM either until working
> with KDEPIM. I think most people just think of PIM in terms of mail,
> calendar and contacts or *shudder* Outlook *shudder.
> 
> I don't think having Googleable terms is necessary a great thing, surely
> it's better so people can understand without having to do so?
> 
> Also, I remember reading a usability study recently where they said most
> novice users don't read error messages or dialog popups at all so I'm not
> sure even the most friendly error message in the world will help a novice
> work out what to do. The error message audience, in my opinion, should be
> the people who will fix the issues for novice users or the technical users
> who try and fix their own problems.
> 
My experience certainly bears that out - family members tell me that 'it said 
something was wrong', and they've close the error message before I can see it 
:-)

Anne
-- 
KDE Community Working Group
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