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List:       kde-panel-devel
Subject:    the utter failure of bugzilla (and us?)
From:       "Aaron J. Seigo" <aseigo () kde ! org>
Date:       2011-05-25 17:14:13
Message-ID: 2706729.XomtrSIUGq () freedom
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hi ...

so, congratulations everyone, plasma is #3 in bugs.kde.org with over 1300 
reports:

	https://bugs.kde.org/weekly-bug-summary.cgi

trawling through some right now, it seems that probably ~5% are actual issues, 
5-15% more are things that could be improved, and the rest is mostly 
duplicates, downstreams/upstream or flawed reports.

thing is, with 1300 reports, doing 1 per minute would take 21+ hours. and with 
bugzilla it is a LOT more than 1 minute per bug. probably closer to 10 for 
full inspection and resolution. which means 210 hours, at best.

that we got here is beyond me. i think the issues are obvious:

* we don't have a sufficient bug triage team
* the user community is enabled to stuff any crap they wish into the database, 
making the signal-to-noise ratio absolutely horrid
* bugzilla is slow
* bugzilla has horrifically bad usability

we ought to find a way to improve on this situation, but tackling one or more 
of the above.

i don't have any answers right now, just frustrations.

-- 
Aaron J. Seigo
humru othro a kohnu se
GPG Fingerprint: 8B8B 2209 0C6F 7C47 B1EA  EE75 D6B7 2EB1 A7F1 DB43

KDE core developer sponsored by Qt Development Frameworks

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