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List:       kde-devel
Subject:    Re: konqueror has 1305 unconfirmed bugs
From:       Robin Atwood <robin.atwood () attglobal ! net>
Date:       2006-08-24 14:15:33
Message-ID: 200608242115.33748.robin.atwood () attglobal ! net
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On Thursday 24 August 2006 04:06, Dirk Stoecker wrote:
> On Wed, 23 Aug 2006, Robin Atwood wrote:
> 
> Bug 77966? A good example for non-optimal bug reports (there are worser 
> ones, but your report qualifies as bad).
> 
> - The information included does not help a lot to understand what your 
>   problem is. You are missing some detailed information.
> - A detailed step by step explanation is missing. An example session 
>   starting with opening the page till the error is missing.
> - Is it really necessary to login? If yes, could you create an include a 
>   special test account? I myself would never do the steps involved to 
>   create an account only to verify "a problem of other people". 
> - There is no comment if you did some testing (e.g. different JavaScript 
>   settings, ...)
> 
> Debugging takes time. A lot of time. Most developers will not start 
> debugging bug reports were the minimal requirements from the reporter 
> have not been fulfilled. I myself have written bug reports, where I needed 
> 3 days or in one case up to an week to make a report for a problem. A good 
> report sometimes means 5 minutes for fixing it. Bad reports sometimes mean 
> days for searching.
> 
> For your report: Without login I was able to get goods into my basket and 
> all seemed well. I would not spend more time on the report. It took me 10 
> minutes to find this information only to be sure, that either the bug 
> vanished or your description is incomplete.
> 
> Three examples for better reports I have seen last days: 
> 113630 - very short, but the testcase shows everything, better would be to 
>          include the testcase as attachment.
> 111244 - Step by step guide to get the bug, short but to the point
> 132678 - as above

I don't know how you were able to shop without logging in, I always get prompted for the 
account/password. Anyway, I have created a dummy account and updated the bug report with
a step-by-step procedure as to how to recreate the bug.

HTH
-Robin.
-- 
------------------------------------------------------
Robin Atwood, Bangkok, Thailand.
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