From kde-devel Thu Aug 24 14:15:33 2006 From: Robin Atwood Date: Thu, 24 Aug 2006 14:15:33 +0000 To: kde-devel Subject: Re: konqueror has 1305 unconfirmed bugs Message-Id: <200608242115.33748.robin.atwood () attglobal ! net> X-MARC-Message: https://marc.info/?l=kde-devel&m=115642895112010 On Thursday 24 August 2006 04:06, Dirk Stoecker wrote: > On Wed, 23 Aug 2006, Robin Atwood wrote: > > Bug 77966? A good example for non-optimal bug reports (there are worser > ones, but your report qualifies as bad). > > - The information included does not help a lot to understand what your > problem is. You are missing some detailed information. > - A detailed step by step explanation is missing. An example session > starting with opening the page till the error is missing. > - Is it really necessary to login? If yes, could you create an include a > special test account? I myself would never do the steps involved to > create an account only to verify "a problem of other people". > - There is no comment if you did some testing (e.g. different JavaScript > settings, ...) > > Debugging takes time. A lot of time. Most developers will not start > debugging bug reports were the minimal requirements from the reporter > have not been fulfilled. I myself have written bug reports, where I needed > 3 days or in one case up to an week to make a report for a problem. A good > report sometimes means 5 minutes for fixing it. Bad reports sometimes mean > days for searching. > > For your report: Without login I was able to get goods into my basket and > all seemed well. I would not spend more time on the report. It took me 10 > minutes to find this information only to be sure, that either the bug > vanished or your description is incomplete. > > Three examples for better reports I have seen last days: > 113630 - very short, but the testcase shows everything, better would be to > include the testcase as attachment. > 111244 - Step by step guide to get the bug, short but to the point > 132678 - as above I don't know how you were able to shop without logging in, I always get prompted for the account/password. Anyway, I have created a dummy account and updated the bug report with a step-by-step procedure as to how to recreate the bug. HTH -Robin. -- ------------------------------------------------------ Robin Atwood, Bangkok, Thailand. ------------------------------------------------------ >> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to unsubscribe <<