[prev in list] [next in list] [prev in thread] [next in thread] 

List:       kde-core-devel
Subject:    Re: bugzilla situation
From:       Andras Mantia <amantia () kde ! org>
Date:       2012-02-24 18:36:12
Message-ID: 4804290.tEcTq5Oi6o () stein
[Download RAW message or body]

On Friday, February 24, 2012 07:28:33 PM Martin Gräßlin wrote:
> > User asking on distro/KDE mailinglist/forum/IRC because xyz does not work.
> >
> > 
> >
> > 1. he gets an answer
> > 1.1 known bug
> > 1.2 me too -> the user might open a bug report
> > 1.3 it works like this…
> >
> > 
> >
> > 2. he does not get an answer
> > 2.1) frustrated and no bug report
> > 2.2) frustrated and bug report
> 
> which sounds exactly like first level support which needs to become better
> so  that point 2 never happens and point 1.2 is not handled by the user.
> Think about how awesome it is to get the feedback that the task has been
> delegated to the developers for further investigation :-)

So, do you have a community around KWin who could do that? Do you have a user 
mailing list (lists.kde.org doesn't show any), a user forum, where someone 
with knowledge can help the users? 
 If not, no surprise that the only entry for users is bugzilla.

Andras
[prev in list] [next in list] [prev in thread] [next in thread]