From kde-core-devel  Fri Feb 24 18:36:12 2012
From: Andras Mantia <amantia () kde ! org>
Date: Fri, 24 Feb 2012 18:36:12 +0000
To: kde-core-devel
Subject: Re: bugzilla situation
Message-Id: <4804290.tEcTq5Oi6o () stein>
X-MARC-Message: https://marc.info/?l=kde-core-devel&m=133010862610500

On Friday, February 24, 2012 07:28:33 PM Martin Gr=C3=A4=C3=9Flin wrote=
:
> > User asking on distro/KDE mailinglist/forum/IRC because xyz does no=
t work.
> >
> >=20
> >
> > 1. he gets an answer
> > 1.1 known bug
> > 1.2 me too -> the user might open a bug report
> > 1.3 it works like this=E2=80=A6
> >
> >=20
> >
> > 2. he does not get an answer
> > 2.1) frustrated and no bug report
> > 2.2) frustrated and bug report
>=20
> which sounds exactly like first level support which needs to become b=
etter
> so  that point 2 never happens and point 1.2 is not handled by the us=
er.
> Think about how awesome it is to get the feedback that the task has b=
een
> delegated to the developers for further investigation :-)

So, do you have a community around KWin who could do that? Do you have =
a user=20
mailing list (lists.kde.org doesn't show any), a user forum, where some=
one=20
with knowledge can help the users?=20
 If not, no surprise that the only entry for users is bugzilla.

Andras