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List:       kde-community
Subject:    Re: help desk vs bug tracker
From:       Laszlo Papp <lpapp () kde ! org>
Date:       2018-10-30 7:55:03
Message-ID: CAOMwXhMqoczePbvQzN9m9k4ZtWNe2raJGDhzx5C_Bx-+eJg6_g () mail ! gmail ! com
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On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt <boud@valdyas.org> wrote:

> On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:
>
> >
> > Maybe one thing that is hard to deal with is the sheer email distribution
> > where you can't seem to be able to route people's questions or requests
> to
> > the right audience. We also get endless threads that you can't seem to be
> > able to unsubscribe from. Would some of these tools be able to do that?
>
> The nice thing about askbot is that it actually combines asking and
> searching:
> so typing your question already starts showing up possible answers. That
> should go a long way to solving the repeated questions we get a lot of.
>

Isn't google supposed to do that? You type the question and you get the
answer in a result.

I personally do not like these bot support sites for services as it makes
the interaction impersonal. I also do not trust bots not making big
mistakes, potentially misleading me.


>
> --
> https://www.krita.org

[Attachment #3 (text/html)]

<div dir="ltr"><br><br><div class="gmail_quote"><div dir="ltr">On Tue, Oct 30, 2018 \
at 7:33 AM Boudewijn Rempt &lt;<a \
href="mailto:boud@valdyas.org">boud@valdyas.org</a>&gt; wrote:<br></div><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex">On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:<br> \
<br> &gt; <br>
&gt; Maybe one thing that is hard to deal with is the sheer email distribution<br>
&gt; where you can't seem to be able to route people's questions or requests to<br>
&gt; the right audience. We also get endless threads that you can't seem to be<br>
&gt; able to unsubscribe from. Would some of these tools be able to do that?<br>
<br>
The nice thing about askbot is that it actually combines asking and searching: <br>
so typing your question already starts showing up possible answers. That <br>
should go a long way to solving the repeated questions we get a lot of. \
<br></blockquote><div><br></div><div>Isn&#39;t google supposed to do that? You type \
the question and you get the answer in a result.</div><div><br></div><div>I \
personally do not like these bot support sites for services as it makes the \
interaction impersonal. I also do not trust bots not making big mistakes, potentially \
misleading me.</div><div>  </div><blockquote class="gmail_quote" style="margin:0 0 0 \
.8ex;border-left:1px #ccc solid;padding-left:1ex"> <br>
-- <br>
<a href="https://www.krita.org" rel="noreferrer" \
target="_blank">https://www.krita.org</a></blockquote></div></div>



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