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List:       kde-community
Subject:    Re: help desk vs bug tracker
From:       Laszlo Papp <lpapp () kde ! org>
Date:       2018-10-30 7:55:03
Message-ID: CAOMwXhMqoczePbvQzN9m9k4ZtWNe2raJGDhzx5C_Bx-+eJg6_g () mail ! gmail ! com
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On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt <boud@valdyas.org> wrote:

> On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:
>
> >
> > Maybe one thing that is hard to deal with is the sheer email distribution
> > where you can't seem to be able to route people's questions or requests
> to
> > the right audience. We also get endless threads that you can't seem to be
> > able to unsubscribe from. Would some of these tools be able to do that?
>
> The nice thing about askbot is that it actually combines asking and
> searching:
> so typing your question already starts showing up possible answers. That
> should go a long way to solving the repeated questions we get a lot of.
>

Isn't google supposed to do that? You type the question and you get the
answer in a result.

I personally do not like these bot support sites for services as it makes
the interaction impersonal. I also do not trust bots not making big
mistakes, potentially misleading me.


>
> --
> https://www.krita.org

[Attachment #3 (text/html)]

<div dir="ltr"><br><br><div class="gmail_quote"><div dir="ltr">On Tue, Oct \
30, 2018 at 7:33 AM Boudewijn Rempt &lt;<a \
href="mailto:boud@valdyas.org">boud@valdyas.org</a>&gt; \
wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 \
.8ex;border-left:1px #ccc solid;padding-left:1ex">On maandag 29 oktober \
2018 19:25:44 CET Andy Betts wrote:<br> <br>
&gt; <br>
&gt; Maybe one thing that is hard to deal with is the sheer email \
distribution<br> &gt; where you can't seem to be able to route people's \
questions or requests to<br> &gt; the right audience. We also get endless \
threads that you can't seem to be<br> &gt; able to unsubscribe from. Would \
some of these tools be able to do that?<br> <br>
The nice thing about askbot is that it actually combines asking and \
searching: <br> so typing your question already starts showing up possible \
answers. That <br> should go a long way to solving the repeated questions \
we get a lot of. <br></blockquote><div><br></div><div>Isn&#39;t google \
supposed to do that? You type the question and you get the answer in a \
result.</div><div><br></div><div>I personally do not like these bot support \
sites for services as it makes the interaction impersonal. I also do not \
trust bots not making big mistakes, potentially misleading me.</div><div>  \
</div><blockquote class="gmail_quote" style="margin:0 0 0 \
.8ex;border-left:1px #ccc solid;padding-left:1ex"> <br>
-- <br>
<a href="https://www.krita.org" rel="noreferrer" \
target="_blank">https://www.krita.org</a></blockquote></div></div>



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