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List: kde-community
Subject: Re: help desk vs bug tracker
From: Hans_"totte"_Tovetjärn <totte () chakralinux ! org>
Date: 2018-10-30 8:23:30
Message-ID: ab77fd9498db72ffd607d9701588130f () chakralinux ! org
[Download RAW message or body]
On 2018-10-30 08:55, Laszlo Papp wrote:
> On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt <boud@valdyas.org>
> wrote:
>
>> On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:
>>
>>>
>>> Maybe one thing that is hard to deal with is the sheer email
>> distribution
>>> where you can't seem to be able to route people's questions or
>> requests to
>>> the right audience. We also get endless threads that you can't
>> seem to be
>>> able to unsubscribe from. Would some of these tools be able to do
>> that?
>>
>> The nice thing about askbot is that it actually combines asking and
>> searching:
>> so typing your question already starts showing up possible answers.
>> That
>> should go a long way to solving the repeated questions we get a lot
>> of.
>
> Isn't google supposed to do that? You type the question and you get
> the answer in a result.
>
> I personally do not like these bot support sites for services as it
> makes the interaction impersonal. I also do not trust bots not making
> big mistakes, potentially misleading me.
How is it making the interaction "impersonal"? The software simply shows
potentially related questions previously asked based on the subject
lines. Q&A-oriented software also encourages asking direct questions and
getting direct answers, with a layout that makes it easier for others
with the same issue to navigate, as opposed to the sometimes
too-long-to-read paginated mess on more classical discussion boards.
--
Best regards,
Hans "totte" Tovetjärn
totte@chakralinux.org
0xEB5A95EC99421F98
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