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List:       helix-producer-dev
Subject:    Re: [Helix-producer-dev] Producer Crash on 2 different laptops
From:       "Brian Meyerpeter" <brian () optx ! com>
Date:       2005-05-03 17:21:19
Message-ID: .63.207.236.104.1115140879.squirrel () sq ! screenwatch ! com
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Hi Sorin,

The customer can give me VNC access to both systems.  I was going to check
it for bluetooth devices.

I had also read from Microsoft, that they install MS's bluetooth driver in
SP2.

I am thinking it is probably an MS update that is causing this.  But I am
not sure.

Is there some sort of system dump info or system config info I could get
from the system and look at it that you know?  Maybe a program to list the
devices etc...

If you know of any such programs, I can run them and then post them here. 
Also, if someone at real wants to pursue this, I could probably arrange
for VNC access to the systems for someone at real if they want to look at
this.  They are at University of Alaska.

Thanks,
Brian

SP> Hi Brian,
>
> We have had a few reports of a crash on startup issue after upgrading
> to Windows XP Service Pack 2, but we have so far been completely unable
> to reproduce this problem ourselves, so we haven't been able to
> investigate the exact cause. (We have been running testing with Windows
> XP SP2 for months now without any OS issues.) It would be worth
> investigating if the customer recently upgraded to SP2. If so, if you
> or they can provide us with as much detail about the system, that might
> help us to try to reproduce the issue.
>
> Thanks,
> Sorin
>
> On May 2, 2005, at 5:42 PM, Brian Meyerpeter wrote:
>
>> Hi All,
>>
>> I am not sure if this is related to bug 2567 where producer crashes
>> when
>> enumerating on a system with blue tooth devices installed.
>>
>> I have a customer that has 2 different laptops (at a university) and I
>> have traced the problem down to the enumerating devices.  I have also
>> uninstalled our software and just installed producer 10 from the real
>> site.  Indeed it crashes on startup.  I also ran it by command line
>> using
>> the -rp option to enumerate devices and it crashes.
>>
>> This has recently just started happening on these computers as our
>> software has been running well for a while.  My only thought is either
>> an
>> MS update, or someone installed a BlueTooth device.
>>
>> My first look at one of the systems via VNC is that there are no blue
>> tooth devices installed.
>>
>> Has anyone else started experiencing crashes on startup like this in
>> the
>> last 1-2 weeks?
>>
>> Thanks,
>>
>> Brian Meyerpeter
>>
>>
>>
>> _______________________________________________
>> Helix-producer-dev mailing list
>> Helix-producer-dev@helixcommunity.org
>> http://lists.helixcommunity.org/mailman/listinfo/helix-producer-dev
>>
>
>
>





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