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List: gentoo-dev
Subject: [gentoo-dev] link to tuxcds
From: "Karl Hammerschmidt" <stuffynose () earthlink ! net>
Date: 2002-07-22 0:57:45
[Download RAW message or body]
Some time ago, Karl Babcock posted a request on gentoo-dev, asking to be listed as a \
supplier of CD-ROMs.
I followed the link, and I have had some trouble with them, so I thought you might \
want know about it.
Here's the story:
I ordered Gentoo 1.2 (i686) on July 1st. The transaction was listed as cleared on my \
PayPal account, but the status page on TuxCDs continues to list the status as \
"awaiting payment". I sent them an e-mail on the 14th, but I haven't heard back, and \
it's the 21st.
I also found some complaints on the debian mailing lists:
To: "linux" <debian-user@lists.debian.org>
Subject: condemn a Debian distributor!!!
From: "fti International" <fti@cox.net>
Date: Thu, 4 Apr 2002 12:47:35 -0600
--------------------------------------------------------------------------------
Hi All:
I recently purchased a 3-cd set of Official Debain Linux 2.2r5 i386 from
Tuxcds.com. Unfortunately, the disc1 is bad: apt cannot build the
index of packages from it. Since disc1 contains the most
important packages for linux, and the Tuxcds.com won't send me
a new cd (you cannot believe this, esp. considering the FREE
principle of Debain), I am stuck at this point, and the network
pieces for my pc is not ready yet.
Can somebody send me a copy of the disc1 of Debain 2.2r5 i386 if
you have one. I can pay you if you like. (I think the postage cost
is about 32 cents for just one cd). I am
Cong Xing
3809 Lake Trail Dr.
Kenner, LA 70065
----------
FROM: Kurt Welgehausen
DATE: 02/20/2002 10:14:46
SUBJECT: Vendor problem
I recently tried to buy Debian CDs from tuxcds.com;
they were listed prominently at the top of your
vendor list. I placed the order on their web site
and mailed them a check, since they don't take
credit cards directly and I wasn't in a big hurry.
After waiting more than 2 weeks, I asked them to
check the status of my order. They replied that
they had received my check that very day (what a
coincidence) and that they would probably hold
the order another week or 2 to be sure the check
was good.
I doubt the story, and I'm not impressed with their
notion of customer service. You may want to con-
sider de-listing them to protect your users and
your reputation.
Regards,
Kurt Welgehausen
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<DIV><FONT face=Arial size=2>Some time ago, Karl Babcock posted a request on
gentoo-dev, asking to be listed as a supplier of CD-ROMs.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I followed the link, and I have had some trouble
with them, so I thought you might want know about it.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<DIV><FONT face=Arial size=2>Here's the story:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I ordered Gentoo 1.2 (i686) on July 1st. The
transaction was listed as cleared on my PayPal account, but the status page on
TuxCDs continues to list the status as "awaiting payment". I sent them an
e-mail on the 14th, but I haven't heard back, and it's the 21st.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I also found some complaints on the debian mailing
lists:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>To: "linux" <<A
href="mailto:debian-user@lists.debian.org">debian-user@lists.debian.org</A>>
<BR>Subject: condemn a Debian distributor!!! <BR>From: "fti International"
<<A href="mailto:fti@cox.net">fti@cox.net</A>> <BR>Date: Thu, 4 Apr 2002
12:47:35 -0600 </FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial
size=2>--------------------------------------------------------------------------------<BR>Hi
All:<BR> <BR>I recently purchased a 3-cd set of Official Debain Linux 2.2r5
i386 from<BR>Tuxcds.com. Unfortunately, the disc1 is bad: apt cannot build
the<BR>index of packages from it. Since disc1 contains the
most<BR>important packages for linux, and the Tuxcds.com won't send
me<BR>a new cd (you cannot believe this, esp. considering the FREE <BR>principle
of Debain), I am stuck at this point, and the network <BR>pieces for my pc is
not ready yet. <BR> <BR>Can somebody send me a copy of the disc1 of Debain
2.2r5 i386 if<BR>you have one. I can pay you if you like. (I think the
postage cost<BR>is about 32 cents for just one cd). I am
<BR> <BR>Cong Xing<BR>3809 Lake Trail Dr.<BR>Kenner, LA 70065</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>----------</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>FROM: Kurt Welgehausen<BR>DATE: 02/20/2002
10:14:46<BR>SUBJECT: Vendor problem</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I recently tried to buy Debian CDs from
tuxcds.com;<BR>they were listed prominently at the top of your<BR>vendor
list. I placed the order on their web site<BR>and mailed them a check,
since they don't take<BR>credit cards directly and I wasn't in a big
hurry.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>After waiting more than 2 weeks, I asked them
to<BR>check the status of my order. They replied that<BR>they had received
my check that very day (what a<BR>coincidence) and that they would probably hold
<BR>the order another week or 2 to be sure the check<BR>was good.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I doubt the story, and I'm not impressed with
their<BR>notion of customer service. You may want to con-<BR>sider
de-listing them to protect your users and<BR>your reputation.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Regards,<BR>Kurt
Welgehausen</FONT></DIV></DIV></BODY></HTML>
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