'Re: Email Firewall Problem'

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List:       computerguys-l
Subject:    Re: Email Firewall Problem
From:       Maureen Costantino <MCostantino () FASTCOMM ! COM>
Date:       2002-03-28 15:26:02
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Vicky,

Thank you SO much for your suggestion. You hit the nail on the head. Here is
the message I received last night:

>I have removed ALL local files and also disabled the DNS information inside
of your control
> panel. There is now, nothing on our servers besides your own DNS records
which are pointing
>to this IP address: 65.220.69.66

As soon as he did this, everything worked like a charm. I wonder why the
hassle. Do you think they really didn't know, or just didn't want to make
the change for some reason? I certainly had described the problem well
enough so that they should have known what was going on.

Oh well, onward and upward. With a little persistence & help from good folks
like you, problems like this are surmountable eventually.

--Maureen

-----Original Message-----
From: Vicky Staubly [mailto:vicky@STEEDS.COM]
Sent: Wednesday, March 27, 2002 6:25 PM
To: COMPUTERGUYS-L@LISTSERV.AOL.COM
Subject: Re: [CGUYS] Email Firewall Problem

On Wed, 27 Mar 2002, Maureen Costantino wrote:
> Well, I'm stuck with these folks for a year since we just switched over &
> paid for 12 months. I've been using these guys for a couple of other sites
I
> manage, with no problems (but then those sites don't have any complex
facets
> to them either). I've never really had to extensively use their tech
support
> until now, and I have to say, I'm rather unimpressed. They just blew me
off
> when I asked them to dig a little deeper on their end to see what the
> problem might be. Said we needed to point our MX record back to their
> servers (not an option), otherwise they couldn't offer any further
support!
> Seems like a case of laziness to me. I've reopened the ticket with Vicky's
> information & have my fingers crossed. It's not the end of the world--I'm
> using the work-around of dumping form data into my Netscape account, but
> it's not ideal. There is a fix to this problem somewhere.

Actually, Maureen, since they're probably going to keep weasling until
they're shown proof, we can determine if this indeed the case. All we
need to do is telnet to port 25 (SMTP) of the web server, and ask it
to deliver a message to the email address in question. A properly
configured mail server will know that's _not_ a local address, and should
refuse to "relay" our test mail message. I suspect it will happily
accept that piece of mail, and store it in an unused POP mailbox.

If you'd like, I can run the test and email you the results, given
the hostname (or IP address) of the web server and the email address
to which you are trying to get it to send.

> -----Original Message-----
> From: Thomas Cook [mailto:sysadmin@BLACK-GEAR.COM]
> Sent: Wednesday, March 27, 2002 5:49 PM
> To: COMPUTERGUYS-L@LISTSERV.AOL.COM
> Subject: Re: [CGUYS] Email Firewall Problem
>
>
> Maureen:
>
> I think Vicky has hit the nail on the head.  You may also want to check
and
> see if the your new hosting company has set up any extra services that you
> didnšt request.  It may sound odd, but I have purchased such hosting
> services in the past from companies that are used to offering a whole line
> of services when I only want one or two things.  Over zealous techs have
> setup mail services for my boxes in the past that where not requested.
> (granted this is probably because I am such a small operation)
>
> Also, I donšt know your situation, or how much of a conversation you had
> with your hosting company (I'm sure they where very helpful), but if not,
> there are a lot out there, and if one gave me a "it must be on your end"
> fiat right off the bat, I would consider someone else.
>
> -Tom
>
>
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--
Vicky Staubly        http://www.steeds.com/vicky/         vicky@steeds.com

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