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List: cisco-voip
Subject: Re: [cisco-voip] UCCX question
From: Anthony Holloway <avholloway+cisco-voip () gmail ! com>
Date: 2018-10-23 15:22:27
Message-ID: CACRCJOjsX+h_j2XikDyLCjo6x3qt=C=hFvBReytWiTaNCV2U7g () mail ! gmail ! com
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Yes
On Tue, Oct 23, 2018 at 10:13 AM Terry Oakley <Terry.Oakley@rdc.ab.ca>
wrote:
> We are running UCCX 11.6.1 and want to be able to allow our ServiceDesk
> team the ability to change queue messaging without touching the application
> side. Is there a way to point the prompts to an exterior storage location
> or add ‘triggers' that will allow them to change the message that callers
> get when they connect to the queue?
>
>
>
> Thanks in advance for any assistance.
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521 **| * FAX (403) 343-4034
>
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
[Attachment #5 (text/html)]
<div dir="ltr">Yes</div><br><div class="gmail_quote"><div dir="ltr">On Tue, Oct 23, \
2018 at 10:13 AM Terry Oakley <<a \
href="mailto:Terry.Oakley@rdc.ab.ca">Terry.Oakley@rdc.ab.ca</a>> \
wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 \
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="m_5107815074877036475WordSection1">
<p class="MsoNormal">We are running UCCX 11.6.1 and want to be able to allow our \
ServiceDesk team the ability to change queue messaging without touching the \
application side. Is there a way to point the prompts to an exterior storage \
location or add ‘triggers' that will allow them to change the message that callers \
get when they connect to the queue? <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks in advance for any assistance.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Terry<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span lang="EN-CA" style="color:#1f497d">Terry \
Oakley</span></b><b><span lang="EN-CA" \
style="font-family:"Arial",sans-serif;color:#1f497d"><u></u><u></u></span></b></p>
<p class="MsoNormal"><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">Telecommunications Coordinator </span><b><span \
lang="EN-CA" style="font-size:10.0pt;color:#33cc33">| </span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">Information Technology Services</span><span \
lang="EN-CA" style="font-size:10.0pt;color:#1f497d"><u></u><u></u></span></p> <p \
class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt;color:#1f497d">Red \
Deer College </span></b><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33">|</span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">100 College Blvd. </span><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33">|</span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33"> </span><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">Box 5005 </span><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33">| </span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">Red Deer<b> </b></span><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33">|</span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33"> </span><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">Alberta </span><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33">| </span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">T4N 5H5<b><u></u><u></u></b></span></p> <p \
class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1f497d">work \
(403) 342-<b>3521 </b></span><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#33cc33">| </span></b><b><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d"> </span></b><span lang="EN-CA" \
style="font-size:10.0pt;color:#1f497d">FAX (403) 343-4034<u></u><u></u></span></p> <p \
class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1f497d"><u></u> \
<u></u></span></p> <p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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</blockquote></div>
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