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List: kde-edu-devel
Subject: Re: Runtime Error in K Turtle
From: Bastiaan Veelo <Bastiaan () Veelo ! net>
Date: 2017-09-15 10:13:43
Message-ID: 7075ABAC-FA5B-430D-920B-0D0E97239944 () Veelo ! net
[Download RAW message or body]
> On 12 Sep 2017, at 11:03, Sumeet Mahecha <sumeet.mahecha@akesi.org> wrote:
>
> Do you have contact number or Any Helpline number ?
>
> Thanks & Regards
> Sumeet Mahecha | System Admin – Aga Khan School, Mundra
> Aga Khan Education Service, India
> Tel: +91 2838 224215, 222583
> Visit our website: www.agakhanschools.org/india \
> <http://www.agakhanschools.org/india>
> From: tomaz.canabrava@gmail.com <mailto:tomaz.canabrava@gmail.com> \
> <tomaz.canabrava@gmail.com <mailto:tomaz.canabrava@gmail.com>> on behalf of Tomaz \
> Canabrava <tcanabrava@kde.org <mailto:tcanabrava@kde.org>>
> Sent: 11 September 2017 16:22:14
> To: KDE Edu
> Cc: kde-windows@kde.org <mailto:kde-windows@kde.org>; kde-edu@mail.kde.org \
> <mailto:kde-edu@mail.kde.org>; Sumeet Mahecha; yasmin.meghani
> Subject: Re: Runtime Error in K Turtle
>
>
>
> On Mon, Sep 11, 2017 at 6:30 AM, prashant vedant <prashant.vedant@akesi.org \
> <mailto:prashant.vedant@akesi.org>> wrote: Dear Team,
>
> We are running our practicals on the N Computing L-230. We have windows server 2008 \
> R2 standards 64 bit with 24 GB RAM. We are trying to run K turtle in our system. We \
> have successfully installed the setup in our server and it is working fine on the \
> server. But when we try to execute it in our N computing system, it is giving some \
> error. Please find attached screenshot for the error and revert on priority. It is \
> affecting in our academics.
> Thanks & Regards
> Prashant Vedant | Computer Teacher – Aga Khan School, Mundra
> Aga Khan Education Service, India
>
> Hello Prashant,
>
> This error doesn't says much, unfortunately.
> Can you ellaborate more on how is the setup done?
>
> Best,
> Tomaz Canabrava
Hi,
You could ask NComputing for their helpline.
Make sure you do your tests on the server with the same user and permissions as on \
the client. If it then fails on the server as well, you know it is a permissions \
issue and not a hardware/software/virtualization issue. Also, check that the app is \
loading the same DLLs from the same locations on the server and on the client using \
Dependency Walker (depends.exe). If it doesn't, you know you are in DLL hell. If you \
are persistent in nature, you could try compiling KTurtle yourself in debugging mode \
which may provide more information on the error.
These are my two cents, I am not a KDE developer.
Bastiaan.
[Attachment #3 (unknown)]
<html><head><meta http-equiv="Content-Type" content="text/html \
charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; \
-webkit-line-break: after-white-space;" class=""><br class=""><div><blockquote \
type="cite" class=""><div class="">On 12 Sep 2017, at 11:03, Sumeet Mahecha <<a \
href="mailto:sumeet.mahecha@akesi.org" class="">sumeet.mahecha@akesi.org</a>> \
wrote:</div><br class="Apple-interchange-newline"><div class=""><div \
id="divtagdefaultwrapper" dir="ltr" style="font-style: normal; font-variant-caps: \
normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: \
0px; text-transform: none; white-space: normal; word-spacing: 0px; \
-webkit-text-stroke-width: 0px; font-size: 12pt; font-family: Calibri, Helvetica, \
sans-serif;" class=""><div style="margin-top: 0px; margin-bottom: 0px;" class="">Do \
you have contact number or Any Helpline number ?</div><div style="margin-top: 0px; \
margin-bottom: 0px;" class=""><br class=""></div><div id="Signature" class=""><div \
id="divtagdefaultwrapper" style="font-size: 12pt; background-color: rgb(255, 255, \
255); font-family: Calibri, Arial, Helvetica, sans-serif, EmojiFont, 'Apple Color \
Emoji', 'Segoe UI Emoji', NotoColorEmoji, 'Segoe UI Symbol', 'Android Emoji', \
EmojiSymbols;" class=""><span id="ms-rterangepaste-start" class=""></span><div \
style="color: rgb(33, 33, 33); font-size: 15px; margin: 0px;" class=""><font \
face="Times New Roman,serif" size="3" class=""><span style="font-size: 12pt;" \
class=""><font face="Calibri,sans-serif" size="2" class=""><span style="font-size: \
10pt;" class=""><b class="">Thanks & \
Regards</b></span></font></span></font></div><div style="color: rgb(33, 33, 33); \
font-size: 15px; margin: 0px;" class=""><font face="Times New Roman,serif" size="3" \
class=""><span style="font-size: 12pt;" class=""><font face="Calibri,sans-serif" \
size="2" class=""><span style="font-size: 10pt;" class=""><b class="">Sumeet \
Mahecha</b></span></font><font face="Calibri,sans-serif" size="2" class=""><span \
style="font-size: 10pt;" class=""> | System Admin – Aga Khan School, \
Mundra</span></font></span></font></div><div style="color: rgb(33, 33, 33); \
font-size: 15px; margin: 0px;" class=""><font face="Times New Roman,serif" size="3" \
class=""><span style="font-size: 12pt;" class=""><font face="Calibri,sans-serif" \
size="2" class=""><span style="font-size: 10pt;" class=""><b class="">Aga Khan \
Education Service, India</b></span></font></span></font></div><div style="color: \
rgb(33, 33, 33); font-size: 15px; margin: 0px;" class=""><font face="Times New \
Roman,serif" size="3" class=""><span style="font-size: 12pt;" class=""><font \
face="Calibri,sans-serif" size="2" class=""><span style="font-size: 10pt;" \
class="">Tel: +91 2838 224215, 222583</span></font></span></font></div><div \
style="color: rgb(33, 33, 33); font-size: 15px; margin: 0px;" class=""><font \
face="Times New Roman,serif" size="3" class=""><span style="font-size: 12pt;" \
class=""><font face="Calibri,sans-serif" size="2" class=""><span style="font-size: \
10pt;" class="">Visit our website: </span></font><font face="Calibri,sans-serif" \
size="2" class=""><span style="font-size: 10pt;" class=""><u class=""><a \
href="http://www.agakhanschools.org/india" \
class="">www.agakhanschools.org/india</a></u></span></font></span></font></div><span \
id="ms-rterangepaste-end" class=""></span></div></div></div><hr tabindex="-1" \
style="font-family: Helvetica; font-size: 13px; font-style: normal; \
font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: \
start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: \
0px; -webkit-text-stroke-width: 0px; display: inline-block; width: 735px;" \
class=""><span style="font-family: Helvetica; font-size: 13px; font-style: normal; \
font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: \
start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: \
0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" \
class=""></span><div id="divRplyFwdMsg" dir="ltr" style="font-family: Helvetica; \
font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; \
letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; \
white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" \
class=""><font face="Calibri, sans-serif" style="font-size: 11pt;" class=""><b \
class="">From:</b><span class="Apple-converted-space"> </span><a \
href="mailto:tomaz.canabrava@gmail.com" class="">tomaz.canabrava@gmail.com</a><span \
class="Apple-converted-space"> </span><<a \
href="mailto:tomaz.canabrava@gmail.com" class="">tomaz.canabrava@gmail.com</a>> on \
behalf of Tomaz Canabrava <<a href="mailto:tcanabrava@kde.org" \
class="">tcanabrava@kde.org</a>><br class=""><b class="">Sent:</b><span \
class="Apple-converted-space"> </span>11 September 2017 16:22:14<br class=""><b \
class="">To:</b><span class="Apple-converted-space"> </span>KDE Edu<br \
class=""><b class="">Cc:</b><span class="Apple-converted-space"> </span><a \
href="mailto:kde-windows@kde.org" class="">kde-windows@kde.org</a>;<span \
class="Apple-converted-space"> </span><a href="mailto:kde-edu@mail.kde.org" \
class="">kde-edu@mail.kde.org</a>; Sumeet Mahecha; yasmin.meghani<br class=""><b \
class="">Subject:</b><span class="Apple-converted-space"> </span>Re: Runtime \
Error in K Turtle</font><div class=""> </div></div><div style="font-family: \
Helvetica; font-size: 13px; font-style: normal; font-variant-caps: normal; \
font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; \
text-transform: none; white-space: normal; word-spacing: 0px; \
-webkit-text-stroke-width: 0px;" class=""><div dir="ltr" class=""><br class=""><div \
class="gmail_extra"><br class=""><div class="gmail_quote">On Mon, Sep 11, 2017 at \
6:30 AM, prashant vedant<span class="Apple-converted-space"> </span><span \
dir="ltr" class=""><<a href="mailto:prashant.vedant@akesi.org" target="_blank" \
class="">prashant.vedant@akesi.org</a>></span><span \
class="Apple-converted-space"> </span>wrote:<br class=""><blockquote \
class="gmail_quote" style="margin: 0px 0px 0px 0.8ex; border-left-width: 1px; \
border-left-style: solid; border-left-color: rgb(204, 204, 204); padding-left: \
1ex;"><div dir="ltr" class=""><div id="m_-9178638506934060227divtagdefaultwrapper" \
dir="ltr" style="font-size: 12pt; font-family: Calibri, Helvetica, sans-serif;" \
class=""><div style="margin-top: 0px; margin-bottom: 0px;" class="">Dear \
Team,</div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><br \
class=""></div><div style="margin-top: 0px; margin-bottom: 0px;" class="">We are \
running our practicals on the N Computing L-230. We have windows server 2008 R2 \
standards 64 bit with 24 GB RAM.</div><div style="margin-top: 0px; \
margin-bottom: 0px;" class="">We are trying to run K turtle in our system. We have \
successfully installed the setup in our server and it is working fine on the server. \
But when we try to execute it in our N computing system, it is giving some error. \
Please find attached screenshot for the error and revert on priority. It is affecting \
in our academics.</div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><br \
class=""></div><div id="m_-9178638506934060227Signature" class=""><div \
id="m_-9178638506934060227divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; \
font-family: Calibri, Arial, Helvetica, sans-serif, EmojiFont, 'Apple Color Emoji', \
'Segoe UI Emoji', NotoColorEmoji, 'Segoe UI Symbol', 'Android Emoji', EmojiSymbols;" \
class=""><p style="margin-top: 0px; margin-bottom: 0px;" class=""></p><div \
style="color: rgb(33, 33, 33); font-family: wf_segoe-ui_normal, 'Segoe UI', 'Segoe \
WP', Tahoma, Arial, sans-serif, serif, EmojiFont; font-size: 15px; margin: 0px;" \
class=""><font size="2" style="font-family: Calibri, sans-serif, serif, EmojiFont;" \
class=""><span style="font-size: 11pt;" class=""><font size="2" class=""><span \
style="font-size: 10pt;" class="">Thanks & \
Regards</span></font></span></font></div><span class="HOEnZb"><font color="#888888" \
class=""><div style="color: rgb(33, 33, 33); font-family: wf_segoe-ui_normal, 'Segoe \
UI', 'Segoe WP', Tahoma, Arial, sans-serif, serif, EmojiFont; font-size: 15px; \
margin: 0px;" class=""><font size="2" style="font-family: Calibri, sans-serif, serif, \
EmojiFont;" class=""><span style="font-size: 11pt;" class=""><font size="2" \
class=""><span style="font-size: 10pt;" class=""><b class="">Prashant Vedant</b><span \
class="Apple-converted-space"> </span>| Computer Teacher – Aga Khan School, \
Mundra</span></font></span></font></div><div style="color: rgb(33, 33, 33); \
font-family: wf_segoe-ui_normal, 'Segoe UI', 'Segoe WP', Tahoma, Arial, sans-serif, \
serif, EmojiFont; font-size: 15px; margin: 0px;" class=""><font size="2" \
style="font-family: Calibri, sans-serif, serif, EmojiFont;" class=""><span \
style="font-size: 11pt;" class=""><font size="2" class=""><span style="font-size: \
10pt;" class=""><b class="">Aga Khan Education Service, \
India</b></span></font></span></font></div></font></span></div></div></div></div></blockquote><div \
class=""><br class=""></div><div class="">Hello Prashant,<br class=""></div><div \
class=""><br class=""></div><div class="">This error doesn't says much, \
unfortunately.</div><div class="">Can you ellaborate more on how is the setup \
done?</div><div class=""><br class=""></div><div class="">Best,</div><div \
class="">Tomaz Canabrava</div></div></div></div></div></div></blockquote></div><br \
class=""><div class=""><br class=""></div><div class="">Hi,</div><div class=""><br \
class=""></div><div class="">You could ask NComputing for their helpline.</div><div \
class=""><br class=""></div><div class="">Make sure you do your tests on the server \
with the same user and permissions as on the client. If it then fails on the server \
as well, you know it is a permissions issue and not a \
hardware/software/virtualization issue. Also, check that the app is loading the same \
DLLs from the same locations on the server and on the client using Dependency Walker \
(depends.exe). If it doesn't, you know you are in DLL hell. If you are persistent in \
nature, you could try compiling KTurtle yourself in debugging mode which may provide \
more information on the error.</div><div class=""><br class=""></div><div \
class="">These are my two cents, I am not a KDE developer.</div><div class=""><br \
class=""></div><div class="">Bastiaan.</div></body></html>
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