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List:       kde-core-devel
Subject:    Re: Fwd: Re: PATCH - Mega style patc
From:       Shawn Gordon <shawn () thekompany ! com>
Date:       2002-03-03 17:51:14
[Download RAW message or body]

You know what Mosfet?  This is exactly why I don't bother reporting 
problems to you, you don't react well to criticism.  Now I went ahead and 
did a quick poll of the Kapital customers this morning, and since I got a 
few responses, I thought I'd pass along the bottom line.  Both Mega and 
Gradient caused Kapital to cash at one point in time, one of our 
respondents said it caused a problem with Noatun for him as well.  Another 
respondent said that while it use to crash, it now works fine with Liquid, 
and since you made some comments about fixing things from 0.5 or something, 
then this would indicate that 1, the problem is solved, and 2 that it 
wasn't a Kapital problem to begin with.

Now I *do* have a company to run, with lots of products, lots of employees, 
lots of customers and lots of things to do.  If we know that a certain 
environment can potentially cause a crash, and if someone hits it, then our 
responsibility is to get them running and if getting them running means 
they shouldn't use a theme that is exhibiting problems, then that's what we 
do.  We also don't directly support people that are running betas or early 
releases of distro's or KDE.  If we can help them we will, but at a certain 
point we have to draw the line.

So to sum up, Liquid looks solid from our perspective, I have no idea about 
Mega, and I'm sorry we couldn't have had a constructive dialog, certainly 
comments like yours and name calling aren't constructive.

At 05:55 AM 3/3/2002, you wrote:


>----------  On Monday 04 March 2002 12:51 am, Mosfet wrote:  ----------
>
>Subject: Re: PATCH - Mega style patc
>Date: Sun, 3 Mar 2002 07:51:47 -0600
>From: Mosfet <mosfet.devel@verizon.net>
>To: gallium@physos.info
>
>Last comment I make on this troll.
>
>Doesn't sound like a pissing contest, just a troll on your part. Since
>Kapital is the only app I know of having problem you listed and you don't
>care about fixing it or sending in proper bug reports, instead just making
>vauge assertions on mailing lists and to your customers, there isn't much I
>can do for you. I'm certainly not going to buy any of your products, (not
>that I ever would), in order to fix bugs only your apps experience and you
>don't even have the courtesy to send in a proper report. Expecting your
>customers to do a backtrace when it's only your software that has a problem
>is rather crappy. Again, I would expect better from a company who pays people
>to support their customers and manage their software..
>
>If you want the problem fixed first do a backtrace to see if it's an issue
>with Kapital or Liquid, then send me a proper report. If your not willing to
>do this then don't go around trolling the mailing lists slamming my stuff.
>
> >List:     kde-core-devel
> >Subject:  Re: PATCH - Mega style patch
>
>From:     Shawn Gordon <shawn@thekompany.com>
>
> >Date:     2002-03-03 7:11:08
> >[Download message RAW]
> >
> >We tell our customers to report it since it is a problem that they are
> >having, not that we are having.  We've had them also say that once they
> >stopped using the theme that some other problems went away.  I'm not trying
> >to get in a pissing contest with you, I'm just telling you the theme has or
> >had bugs that caused some programs to crash, believe it or not.  Next time
> >it comes up I'll try to remember to post some details.
>
>-------------------------------------------------------


Regards,

Shawn Gordon
President
theKompany.com
www.thekompany.com
949-713-3276


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