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List: webmin-l
Subject: Re: [webmin-l]
From: "Jamie Cameron" <jcameron () webmin ! com>
Date: 2008-10-29 17:26:29
Message-ID: 1225301189.1796 () webmin ! com
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Damn .. this one is really confusing me, as I simply can't re-produce it.
Could you try turning on that debug log again, and sending me the
output?
- Jamie
On 28/Oct/2008 22:00 Jesse C. Smillie wrote ..
> I have applied the latest version of Usermin tonight and unfortunately
> early trials are still showing me the "double delete" problem has not
> gone away in the new version for our users. Tomorrow during the school
> day I'll check in with some of our other users and see if it helped
> them, but unfortunately at this time early results don't look good.
>
> Can you think of anything I should check or more debug info I can
> provide about the problem?
> -Jesse
>
> Jamie Cameron wrote:
> >
> > That's an awesome font .. at least in my browser :-)
> >
> > But back to the problem - I recently found a bug in Usermin's Maildir
> > handling that could be the cause of this. At least, it caused odd
> > issues with deletion on my system. The fix will be in Usermin 1.370,
> > which I hope to release next week.
> >
> > - Jamie
> >
> > On 05/Oct/2008 22:01 Jesse C. Smillie wrote ..
> >
> >> Every user on our server is set to "Move Mail" when delete to trash
> >> folder. That Trash folder is ~/Maildir/.Trash or according to where
> >> its set in the "Read Mail" module under "Default User Preferences"
> >> its simply stated as "Trash"
> >>
> >> I can't imaging how Trash and Inbox are the same as they are
> >> technically different folders "~/Maildir/Cur" vs
> >> "~/Maildir/.Trash/cur" and it does work the 2nd time your try as
> >> expected... It also does work as expected on an individual "I'm
> >> reading it and I click delete" basis.
> >> -Jesse
> >>
> >> Jamie Cameron wrote:
> >>>
> >>> Thanks!
> >>> >From the log, it almost looks like the messages are being removed
> >>> from the inbox and then put back again during deletion..
> >>>
> >>> Does this user have a trash folder, and his preferences set to move
> >>> mail to it when deleting mail? If so, is the trash folder perhaps
> >>> somehow the same as the inbox folder?
> >>>
> >>> - Jamie
> >>>
> >>> On 30/Sep/2008 15:16 Jesse C. Smillie wrote ..
> >>>
> >>>> I was finally able again to find users who still have this problem. I
> >>>> of course cannot do it in my account anymore still and don't know what
> >>>> makes me any different than anyone else but whatever. I was curious if
> >>>> this had anything to do with CPU load as we had a problem like this with
> >>>> Usermin a long time ago when we were still doing "mbox" format, but
> >>>> since I can't do it with my account (or most user accounts for that
> >>>> matter) I doubt that plays a roll.
> >>>>
> >>>> Attached to this email is the debug you asked for of one of these
> >>>> situations. To test I emailed the user 3 emails. I then set the
> >>>> Usermin server to only allow this user on and proceeded to do the following:
> >>>> 1.) Click "Read Mail" and get a list of all mail in the users inbox.
> >>>> 2.) Chose by checking off beside their name the 3 emails I sent the user
> >>>> and clicked the "Delete" button.
> >>>> 3.) E
> >>>> mails didn't dele
> >>>> te so I repeat step #2. This time they do delete.
> >>>>
> >>>> All of this is in the debug log. Once they deleted I stopped the log
> >>>> and put the server back to normal mode. I also have included in this
> >>>> attachment the file names of the emails which were deleted... Not sure
> >>>> if thats helpful or not.
> >>>>
> >>>> From what people are telling me if they read one mail and use delete
> >>>> within that email it works without a second try. However, anytime they
> >>>> try to do the multi delete from the main mail read screen (where the
> >>>> list is) they have this problem.
> >>>>
> >>>> Anymore info needed please ask... It will be nice to put this to rest
> >>>> once and for all.
> >>>>
> >>>> -Jesse C. Smillie
> >>>>
> >>>> "When the other Mac / Email Tech comes on they'll get right on that....."
> >>>>
> >>>>
> >>>>
> >>>> Jamie Cameron wrote:
> >>>> > Ok .. if you manage to re-produce this reliably, send me the debug
> >>>> > log and I should be a
> >>>> ble to tra
> >>>> ck it down pretty quickly.
> >>>> >
> >>>> > - Jamie
> >>>> >
> >>>> > On 12/Sep/2008 15:18 Jesse C. Smillie wrote ..
> >>>> >
> >>>> >> Sorry it took so long to get back to this. Its so hard to get people
> >>>> >> off the mail server and keep them off.
> >>>> >>
> >>>> >> I cannot replicate this problem with my account now. I don't know why.
> >>>> >> I turned the debug on and everything I tried worked with did exactly
> >>>> >> what it was suppose to do this time around, but nothing has been changed
> >>>> >> since the last time I posted about this so I don't know why this isn't
> >>>> >> happening now.
> >>>> >>
> >>>> >> I will send an email out to all looking for some one who currently has
> >>>> >> the problem and hopefully I can find someone again. If not who
> >>>> >> knows?:> Maybe the server was just having a bad few weeks....
> >>>> >>
> >>>> >> -Jesse C. Smillie
> >>>> >&
> >>>>
> >>>> gt;
> >>>> >> "Insert inspirational or witty comment here...."
> >>>> >>
> >>>> >>
> >>>> >>
> >>>> >> Jamie Cameron wrote:
> >>>> >>
> >>>> >>> That's exactly the same setup I have ... and I don't see this :-(
> >>>> >>>
> >>>> >>> Could you try this :
> >>>> >>>
> >>>> >>> 1) Edit the file mailbox/mailbox-lib.pl under the Usermin root
> >>>> >>> directory.
> >>>> >>> 2) Near the top is a commented out line that opens the debug log /tmp/
> >>>> >>> mailbox.debug. Remove the # character at the start.
> >>>> >>> 3) Delete some email to trigger the bug.
> >>>> >>> 4) Send me that debug log file.
> >>>> >>>
> >>>> >>> - Jamie
> >>>> >>>
> >>>> >>>
> >>>> >>> On Sep 5, 2008, at 6:52 AM, "Jesse C. Smillie"
> >>>> >>> <jsmillie@gatewayk
> >>>> 12.org> wrote:
> >>>> >>>
> >>>> >>>
> >>>> >>>
> >>>> >>>> Maildir
> >>>> >>>>
> >>>> >>>> -Jesse C. Smillie
> >>>> >>>>
> >>>> >>>> "Insert inspirational or witty comment here...."
> >>>> >>>>
> >>>> >>>>
> >>>> >>>>
> >>>> >>>> Jamie Cameron wrote:
> >>>> >>>>
> >>>> >>>>
> >>>> >>>>> Ok, that sounds like a subtle bug.
> >>>> >>>>>
> >>>> >>>>> What format is your trash folder in? Maildir, or just mbox?
> >>>> >>>>>
> >>>> >>>>> - Jamie
> >>>> >>>>>
> >>>> >>>>> On 04/Sep/2008 15:08 Jesse C. Smillie wrote ..
> >>>> >>>>>
> >>>> >>>>>
> >>>> >>>>>
> >>>> >>>>>> Sorry it took so long to get back to this... Its been a wild week.
> >>>> >>&g
> >>>> t;>>>
> >>>> >
> >>>> >>>>> Anyhow if I set my account to just delete (not do the trash thing)
> >>>> >>>>>> the emails do delete. After further investigation I'm also
> >>>> >>>>>> finding if I click one email and say delete it does go to the
> >>>> >>>>>> trash without a problem. The issue is when you are talking about
> >>>> >>>>>> two or more emails it appears.
> >>>> >>>>>> -Jesse C. Smillie
> >>>> >>>>>>
> >>>> >>>>>> "Insert inspirational or witty comment here...."
> >>>> >>>>>>
> >>>> >>>>>>
> >>>> >>>>>>
> >>>> >>>>>> Jamie Cameron wrote:
> >>>> >>>>>>
> >>>> >>>>>>
> >>>> >>>>>>
> >>>> >>>>>>> On 02/Sep/2008 11:38 Jesse C. Smillie wrote ..
> >>>> >>>>&
> >>>> gt;>>
> >>>> >>>&g
> >>>> t;>>>
> >>>> >>>>>>>
> >>>> >>>>>>>> Hello everyone... Its the start of another school year here at
> >>>> >>>>>>>> GSD and of course even though I upgraded Usermin to the latest
> >>>> >>>>>>>> weeks ago our staff members are reporting an issue with reading
> >>>> >>>>>>>> their email today. Don't you love when people come out and say
> >>>> >>>>>>>> "its been like that for weeks" but they don't tell the tech
> >>>> >>>>>>>> department?
> >>>> >>>>>>>>
> >>>> >>>>>>>> Anyways, our users are saying that when they delete a single
> >>>> >>>>>>>> email they have to go through the delete process twice. If they
> >>>> >>>>>>>> select a group
> >>>> of multiple emails the first email in the
> >>>> group
> >>>> >>>>>>>> is deleted, but the rest just sit there.
> >>>> >>>>>>>>
> >>>> >>>>>>>> Our existing configuration has Usermin set to Read Mail in
> >>>> >>>>>>>> Maildir format. The only change I've made recently besides
> >>>> >>>>>>>> upgrading to the latest version is pointing the users trash to
> >>>> >>>>>>>> "Trash" so that Usermin and the Thunderbird clients are putting
> >>>> >>>>>>>> their trash in the same place.
> >>>> >>>>>>>>
> >>>> >>>>>>>> If I switch over to IMAP mode this issue doesn't happen, however
> >>>> >>>>>>>> IMAP mode generates so many IMAP connections for the average
> >>>> >>>>>>>> amount of connected users that it really brings
> >>>> my server to a
> >>>> >>>>>>>
> >>>> ;> turtle crawl. I initially was looking towards IMAP mode as the
> >>>> >>>>>>>> solution, but of course the extra overhead is a no go.
> >>>> >>>>>>>>
> >>>> >>>>>>>>
> >>>> >>>>>>>>
> >>>> >>>>>>> Does this happen even if users don't have deleted mail moved to
> >>>> >>>>>>> the trash?
> >>>> >>>>>>>
> >>>> >>>>>>> On my Usermin 1.340 system with a huge inbox in Maildir format, I
> >>>> >>>>>>> haven't
> >>>> >>>>>>> seen a problem like this. And I use it pretty heavily, and delete
> >>>> >>>>>>> lots of
> >>>> >>>>>>> spam :-)
> >>>> >>>>>>>
> >>>> >>>>>>> - Jamie
> >>>>
> >>>
> >>>
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