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List: web4lib
Subject: Re: [WEB4LIB] Email 2 Step Authentication - No Mobile Phone Issue
From: "Pruntel,Alison" <Alison.Pruntel () FAUQUIERCOUNTY ! GOV>
Date: 2014-04-28 13:12:35
Message-ID: 7b800882b93e4dcb9b0018716ae78b36 () VM-EXMB02 ! fauquiercounty ! gov
[Download RAW message or body]
Alison Pruntel
Electronic Resources Librarian
Fauquier County Public Library
11 Winchester Street
Warrenton, VA 20186
540-422-8515
Like Us on Facebook - http://www.facebook.com/fauquierlibrary
From: Salazar, Christina [mailto:christina.salazar@CSUCI.EDU]
Sent: Friday, April 25, 2014 1:04 PM
Subject: Re: Email 2 Step Authentication - No Mobile Phone Issue
According to Google, the mobile phone info is "optional, but strongly recommended if \
you have a mobile phone" - https://support.google.com/accounts/answer/1733224?hl=en
Are you saying it's not possible to have a Gmail account without the mobile \
phone?[Pruntel,Alison] I thought this was the case when he went to create an \
account, as it asked for mobile along with name, etc. (none of the fields said \
required or not, all appeared to be required). This morning I tried and was able to \
just leave that blank and I could create an account.
Christina Salazar
Systems Librarian
John Spoor Broome Library
California State University, Channel Islands
805/437-3198
[Description: Description: CI Formal Logo_1B grad_em signature]
From: Web technologies in libraries [mailto:WEB4LIB@LISTSERV.ND.EDU] On Behalf Of \
Elaine Anderson
Sent: Friday, April 25, 2014 9:59 AM
To: WEB4LIB@LISTSERV.ND.EDU<mailto:WEB4LIB@LISTSERV.ND.EDU>
Subject: Re: [WEB4LIB] Email 2 Step Authentication - No Mobile Phone Issue
We have had a patron with the same problem but at some point Outlook/Hotmail allowed \
us to put in an alternate email address instead which he already had set up. A \
verification code was supposedly sent to one of those addresses. When it didn't come \
into his Gmail account, we sent another request to his Yahoo account. He got into \
Outlook with the access code. However, I think when he tried to log into Outlook \
again, he was asked for a cell number. I wasn't in front of the computer when he was \
trying this, so I'm not sure exactly what happened but he couldn't access his \
account.
Does Gmail require a cell phone number for all new accounts?
If anyone has a solution, I'd be interested in hearing what people have done to work \
around the problem.
Thanks,
Elaine
Elaine Anderson
Public Services Coordinator
Pelham Public Library
43 Pelham Town Square
Box 830
Fonthill, ON L0S 1E0
905.892.6443
http://www.pelhamlibrary.on.ca<http://www.pelhamlibrary.on.ca/>
http://www.pelhamlibrary.blogspot.com<http://www.pelhamlibrary.blogspot.com/>
From: Web technologies in libraries \
[mailto:WEB4LIB@LISTSERV.ND.EDU]<mailto:[mailto:WEB4LIB@LISTSERV.ND.EDU]> On Behalf \
Of Pruntel,Alison
Sent: Friday, April 25, 2014 11:46 AM
To: WEB4LIB@LISTSERV.ND.EDU<mailto:WEB4LIB@LISTSERV.ND.EDU>
Subject: [WEB4LIB] Email 2 Step Authentication - No Mobile Phone Issue
Hi all,
How are you dealing with library patrons who are being required to enter a mobile \
number to receive text notifications (receive security code) for authenticating their \
email account? I thought there were still a few free webmail apps out there that \
didn't require a mobile phone/text option for a security code, but did not have luck \
helping elderly gentleman yesterday (his Hotmail/Outlook account now requires a \
mobile; he doesn't have one and using his land line did not work). When I tried to \
help him create a new account on Yahoo, Aol, etc., they now all ask for a cell phone \
number when you sign up. The only one that didn't was mail.com, but when we tried to \
create a new account for him on that service, it kept giving the message to try again \
later.
Thanks in advance for any advice/tips...
Alison Pruntel
Electronic Resources Librarian
Fauquier County Public Library
11 Winchester Street
Warrenton, VA 20186
540-422-8515
Like Us on Facebook - http://www.facebook.com/fauquierlibrary
__________ Information from ESET Smart Security, version of virus signature database \
9722 (20140425) __________
The message was checked by ESET Smart Security.
http://www.eset.com
============================
To unsubscribe: http://bit.ly/web4lib
Web4Lib Web Site: http://web4lib.org/
2014-04-25
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To unsubscribe: http://bit.ly/web4lib
Web4Lib Web Site: http://web4lib.org/
2014-04-25
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Web4Lib Web Site: http://web4lib.org/
2014-04-25
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2014-04-28
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<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#C45911">Alison \
Pruntel</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#C45911">
<br>
Electronic Resources Librarian <br>
Fauquier County Public Library <br>
11 Winchester Street <br>
Warrenton, VA 20186 <br>
540-422-8515 <o:p></o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#C45911">Like \
Us on Facebook - http://www.facebook.com/fauquierlibrary<o:p></o:p></span></p> <p \
class="MsoNormal"><span \
style="font-family:"Verdana","sans-serif";color:#C45911"><o:p> </o:p></span></p>
<p class="MsoNormal"><span \
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<br>
<o:p></o:p></span></p>
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<br>
</span><span style="color:#C45911"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span \
style="font-size:12.0pt;color:#C45911"><o:p> </o:p></span></p> <div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Salazar, Christina \
[mailto:christina.salazar@CSUCI.EDU] <br>
<b>Sent:</b> Friday, April 25, 2014 1:04 PM<br>
<b>Subject:</b> Re: Email 2 Step Authentication - No Mobile Phone \
Issue<o:p></o:p></p> </div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">According to Google, the mobile \
phone info is “</span><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#444444;background:white">optional, \
but strongly recommended if you have a mobile phone” - <a \
href="https://support.google.com/accounts/answer/1733224?hl=en">https://support.google.com/accounts/answer/1733224?hl=en</a><o:p></o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#444444;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#444444;background:white">Are \
you saying it’s not possible to have a Gmail account without the mobile \
phone?</span><b><i><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#C45911;background:white">[Pruntel,Alison]
</span></i></b><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#C45911;background:white"> I \
thought this was the case when he went to create an account, as it asked for mobile \
along with name, etc. (none of the fields said required or not, all appeared to be \
required). This morning I tried and was able to just leave that blank and I could \
create an account.</span><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#444444;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#444444;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Christina \
Salazar<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D">Systems Librarian<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="color:#1F497D">John Spoor Broome \
Library<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D">California State University, Channel \
Islands<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D">805/437-3198<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><img border="0" width="192" height="46" id="Picture_x0020_1" \
src="cid:image001.jpg@01CF606D.BA120A80" alt="Description: Description: CI Formal \
Logo_1B grad_em signature"><o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Web \
technologies in libraries [<a \
href="mailto:WEB4LIB@LISTSERV.ND.EDU">mailto:WEB4LIB@LISTSERV.ND.EDU</a>] <b>On \
Behalf Of </b>Elaine Anderson<br> <b>Sent:</b> Friday, April 25, 2014 9:59 AM<br>
<b>To:</b> <a href="mailto:WEB4LIB@LISTSERV.ND.EDU">WEB4LIB@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Re: [WEB4LIB] Email 2 Step Authentication - No Mobile Phone \
Issue<o:p></o:p></span></p> </div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We have had a patron with the same \
problem but at some point Outlook/Hotmail allowed us to put in an alternate email \
address instead which he already had set up. A verification code was supposedly sent \
to one of those addresses. When it didn’t come into his Gmail account, we sent \
another request to his Yahoo account. He got into Outlook with the access code. \
However, I think when he tried to log into Outlook again, he was asked for a cell \
number. I wasn’t in front of the computer when he was trying this, so \
I’m not sure exactly what happened but he couldn’t access his \
account.<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D">Does Gmail require a cell phone number for all new \
accounts?<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="color:#1F497D">If anyone has a solution, I’d be interested in hearing \
what people have done to work around the problem.<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p> <p \
class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="color:#1F497D">Elaine <o:p></o:p></span></p> <p \
class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p> <div>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">Elaine \
Anderson<o:p></o:p></span></i></p> <p class="MsoNormal"><span \
style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">Public Services \
Coordinator<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">Pelham Public \
Library<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">43 Pelham Town \
Square<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">Box 830<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">Fonthill, ON L0S \
1E0<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D">905.892.6443<o:p></o:p></span></p> <p \
class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D"><a \
href="http://www.pelhamlibrary.on.ca/"><span \
style="color:blue">http://www.pelhamlibrary.on.ca</span></a><o:p></o:p></span></p> <p \
class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New \
Roman","serif";color:#1F497D"><a \
href="http://www.pelhamlibrary.blogspot.com/"><span \
style="color:blue">http://www.pelhamlibrary.blogspot.com</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Web \
technologies in libraries <a \
href="mailto:[mailto:WEB4LIB@LISTSERV.ND.EDU]">[mailto:WEB4LIB@LISTSERV.ND.EDU]</a> \
<b>On Behalf Of </b>Pruntel,Alison<br> <b>Sent:</b> Friday, April 25, 2014 11:46 \
AM<br> <b>To:</b> <a \
href="mailto:WEB4LIB@LISTSERV.ND.EDU">WEB4LIB@LISTSERV.ND.EDU</a><br> <b>Subject:</b> \
[WEB4LIB] Email 2 Step Authentication - No Mobile Phone Issue<o:p></o:p></span></p> \
</div> </div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">How are you dealing with library \
patrons who are being required to enter a mobile number to receive text notifications \
(receive security code) for authenticating their email account? I thought there were \
still a few free webmail apps out there that didn’t require a mobile \
phone/text option for a security code, but did not have luck helping elderly \
gentleman yesterday (his Hotmail/Outlook account now requires a mobile; he \
doesn’t have one and using his land line did not work). When I tried to help \
him create a new account on Yahoo, Aol, etc., they now all ask for a cell phone \
number when you sign up. The only one that didn’t was mail.com, but when we \
tried to create a new account for him on that service, it kept giving the message to \
try again later. <o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt"><o:p> </o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt">Thanks in advance for any \
advice/tips…<o:p></o:p></span></p> <p class="MsoNormal"><span \
style="font-size:12.0pt"><o:p> </o:p></span></p> <p class="MsoNormal"><b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Alison \
Pruntel</span></b><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <br>
Electronic Resources Librarian <br>
Fauquier County Public Library <br>
11 Winchester Street <br>
Warrenton, VA 20186 <br>
540-422-8515 <o:p></o:p></span></p>
<p class="MsoNormal"><span \
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Like \
Us on Facebook - <a href="http://www.facebook.com/fauquierlibrary">http://www.facebook.com/fauquierlibrary</a><o:p></o:p></span></p>
<p class="MsoNormal"><span \
style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span \
style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New \
Roman","serif""><br> <br>
__________ Information from ESET Smart Security, version of virus signature database \
9722 (20140425) __________<br> <br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></p>
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