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List: web4lib
Subject: Re: [WEB4LIB] Login Problems for PubMed
From: Jean Gudenas <jgudenas () LUMC ! EDU>
Date: 2013-01-30 15:20:02
Message-ID: 5108E5C20200002B000382D1 () gwgwia1 ! luhs ! org
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Hi Erin,
We are encountering the same issue and after contacting NLM, they seem to think that \
it has to do with the proxy server. We use EZProxy and NLM sent a couple of \
suggestions to our access services librarian on how to possibly override the login. \
He's not well-versed with the suggestions, so he's going to ask our IT department for \
help.
If we are successful, I will be happy to pass the information along! And if you get \
any good suggestions, please let me know!
Jean
Jean Gudenas, MLIS
Loyola University Health Sciences Library
Head of Collections Management & Research Librarian
708.216.4368
jgudenas@lumc.edu >>> Erin E Rushton <erushton@BINGHAMTON.EDU> 1/30/2013 8:54 AM >>>
Hi
I was wondering if anyone has seen this problem before. I've worked with two patrons \
who access PubMed via the library website (meaning they authenticate through the \
libraries' proxy server before accessing PubMed). Once these patrons open PubMed they \
then go to the NSBI Sign In Page. After signing in, however, the PubMed window opens \
in the "log-in" frame instead of a full window. This prevents the patron from fully \
utilizing the PubMed website. The patron proving the screenshot below had the \
problem in both Safari and Firefox. I also have a Mac but I didn't have any problems \
using Safari or Firefox. The patron was successfully able to log-in PubMed if they \
did not go through the library website so I wonder if the log-in problems are somehow \
triggered by the proxy url or maybe it is a setting on their computer. Just wondering \
if anyone else has seen this issue. Thanks!
Erin
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2013-01-30
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<BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Segoe UI">
<DIV>Hi Erin,</DIV>
<DIV> </DIV>
<DIV>We are encountering the same issue and after contacting NLM, they seem \
to think that it has to do with the proxy server. We use EZProxy and NLM sent a \
couple of suggestions to our access services librarian on how to possibly override \
the login. He's not well-versed with the suggestions, so he's going to ask our IT \
department for help. </DIV> <DIV> </DIV>
<DIV>If we are successful, I will be happy to pass the information along! And if you \
get any good suggestions, please let me know!</DIV> <DIV> </DIV>
<DIV>Jean<BR><BR></DIV>
<DIV> </DIV>
<DIV>Jean Gudenas, MLIS<BR>Loyola University Health Sciences Library<BR>Head \
of Collections Management & Research \
Librarian<BR>708.216.4368<BR>jgudenas@lumc.edu >>> Erin E Rushton \
<erushton@BINGHAMTON.EDU> 1/30/2013 8:54 AM >>><BR>Hi<BR></DIV> <DIV \
class=gmail_quote> <DIV style="WORD-WRAP: break-word">
<DIV>I was wondering if anyone has seen this problem before. I've worked with two \
patrons who access PubMed via the library website (meaning they authenticate through \
the libraries' proxy server before accessing PubMed).<BR>Once these patrons open \
PubMed they then go to the NSBI Sign In Page. After signing in, however, the PubMed \
window opens in the "log-in" frame instead of a full window. This prevents the patron \
from <BR>fully utilizing the PubMed website. <BR>The patron proving the screenshot \
below had the problem in both Safari and Firefox. I also have a Mac but I didn't have \
any problems using Safari or Firefox.<BR>The patron was successfully able to log-in \
PubMed if they did not go through the library website so I wonder if the log-in \
problems are somehow triggered by the proxy url or maybe it is a setting on their \
computer.<BR>Just wondering if anyone else has seen this issue.<BR>Thanks!</DIV> \
<DIV>Erin </DIV> <DIV><BR></DIV>
<DIV><BR></DIV>
<DIV><BR></DIV><IMG src="cid:F447522A-93C2-4741-B812-C26112B1455B@ResNet.blue" \
width=1280 height=800></DIV></DIV><BR>============================ <P>To \
unsubscribe: http://bit.ly/web4lib </P> <P>Web4Lib Web Site: http://web4lib.org/ </P>
<P>2013-01-30 </P></BODY></HTML>
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<p>
To unsubscribe: http://bit.ly/web4lib
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2013-01-30
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