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List:       vtigercrm-developers
Subject:    Re: [Vtigercrm-developers] Mail scanner problem - ADODB Error
From:       Stacey Johnson <stacey.johnson110 () gmail ! com>
Date:       2015-06-30 10:32:35
Message-ID: CACzPH2Prni4hTMXQ0_Z20brFtmjOY+3h0r7BzE9YY=5KF5GFLQ () mail ! gmail ! com
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It solved issue. Thank you very much

Stacey

On Tue, Jun 30, 2015 at 2:16 PM, Alan Lord <alanslists@gmail.com> wrote:

> On 30/06/15 04:43, Stacey Johnson wrote:
>
>> Mail scanner failing to create ticket with message:
>>
>> Record you are trying to access is not found
>>
>> Log shows as follow:
>>
>> Tue Jun 30 10:38:11 2015,668 [13095] INFO VT - PearDatabase ->ADODB
>> error  Query Failed:insert into vtiger_crmentity
>>
>> (crmid,smcreatorid,smownerid,setype,description,modifiedby,createdtime,modifiedtime)
>> values(?,?,?,?,?,?,?,?)::->[1153]Got a packet bigger than
>> 'max_allowed_packet' bytes
>>
>
> Increase this value "max_allowed_packet" in your MySQL config.
>
>
> Al
>
>
> _______________________________________________
> http://www.vtiger.com/
>

[Attachment #5 (text/html)]

<div dir="ltr">It solved issue. Thank you very \
much<div><br></div><div>Stacey</div></div><div class="gmail_extra"><br><div \
class="gmail_quote">On Tue, Jun 30, 2015 at 2:16 PM, Alan Lord <span dir="ltr">&lt;<a \
href="mailto:alanslists@gmail.com" \
target="_blank">alanslists@gmail.com</a>&gt;</span> wrote:<br><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"><span class="">On 30/06/15 04:43, Stacey Johnson wrote:<br> \
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"> Mail scanner failing to create ticket with message:<br>
<br>
Record you are trying to access is not found<br>
<br>
Log shows as follow:<br>
<br>
Tue Jun 30 10:38:11 2015,668 [13095] INFO VT - PearDatabase -&gt;ADODB<br>
error   Query Failed:insert into vtiger_crmentity<br>
(crmid,smcreatorid,smownerid,setype,description,modifiedby,createdtime,modifiedtime)<br>
 values(?,?,?,?,?,?,?,?)::-&gt;[1153]Got a packet bigger than<br>
&#39;max_allowed_packet&#39; bytes<br>
</blockquote>
<br></span>
Increase this value &quot;max_allowed_packet&quot; in your MySQL config.<br>
<br>
<br>
Al<br>
<br>
<br>
_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" \
target="_blank">http://www.vtiger.com/</a><br> </blockquote></div><br></div>



_______________________________________________
http://www.vtiger.com/

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