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List:       vim
Subject:    Re: Yikes!
From:       Dominic Evans <oldmanuk () gmail ! com>
Date:       2005-09-28 11:34:58
Message-ID: 2ca5c65a05092804342fe62cba () mail ! gmail ! com
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I think you should reply to them saying yes you'd be willing to answer
their questions. Then tell them in no uncertain terms they are wasting
valuable hours answering e-mails that have clearly been accidentally
forwarded on to ebay support :/


On 28/09/05, Hugo Ahlenius <fraxinus@oxel.net> wrote:
> Even more weird -- I got a follow up e-mail from some company
> (benchmarkportal.com) that was set to evaluate ebay support's performance:
>
> "BenchmarkPortal is an official partner of eBay and is conducting
> independent customer satisfaction surveys at the request of eBay.
> On 09/25/05, Mardi K. replied to the email message you sent to eBay Customer
> Support. As part of eBay's commitment to excellence, we want to make sure
> your needs were met. Would you please take a few minutes to answer some
> questions to let us know how we did?"
>
>
> --
> Hugo Ahlenius
> fraxinus (at) oxel.net
> http://www.oxel.net
>
> | -----Original Message-----
> | From: Matthew Winn [mailto:matthew@soc.aniteps.com]
> | Sent: Wednesday, September 28, 2005 11:56
> | To: vim@vim.org
> | Subject: Re: Yikes!
> |
> | On Wed, Sep 28, 2005 at 11:21:20AM +0200, Tony Mechelynck wrote:
> | > Welcome to the club! Maybe an ex-employee of eBay "forgot" to
> | > unsubscribe before losing his job... Or else it could be a
> | new phishing method.
> |
> | How many different wordings are there?  My latest one said:
> |
> |     Hello,
> |
> |     Thank you for writing eBay.  My name is Darren and I appreciate
> | the
> |     chance to help you.
> |
> |     I am sorry I don't have information on best place to find that
> | item if
> |     haven't found that with keyword searches on eBay for the item.
> |
> |     Thank you for using eBay.
> |
> | If the wording is different each time it suggests that the senders are
> | real people and not robots, although if they still haven't grasped the
> | idea that their account has been subscribed to a mailing list they
> | might as well be robots.
> |
> | (Nice of him to thank me for writing eBay, though.  I'll be sending
> | them my invoice presently.)
> |
> | --
> | Matthew Winn (matthew@soc.aniteps.com)
> |
>
>
>

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