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List:       tellico-users
Subject:    Re: Support request: "Tellico is unable to load the file" error message
From:       Robby Stephenson <robby () periapsis ! org>
Date:       2021-11-30 2:19:26
Message-ID: CACFDV66tQ4C7Pmh6xkVXcQriEb2G=N5JbjZv_YUU9GoFaFvNnw () mail ! gmail ! com
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Hi Norm,

On Sat, Nov 27, 2021 at 4:42 PM Norm Decelles <rosewood_arts@hotmail.com>
wrote:

> Hi,
> I have two important data files created with Tellico 3.3.1 in OpenSUSE
> 15.2 which has been running well.
>
> After reformatting and doing a fresh installation of OpenSUSE 15.3
> yesterday, I installed Tellico from the OpenSUSE repository with YAST.
> When trying to open either of my files I now receive the error message:
> "Tellico is unable to load the file"...followed by the name of my file.
> The Tellico version is now 3.3.4.
>
> I uninstalled 3.3.4, downloaded and attempted to install the older 3.3.1
> with Zypper, but OpenSUSE 15.3 insisted on re-installing 3.3.4 from the
> repositories.  Tellico 3.3.1 would not install on OpenSUSE 15.3.
>

Offhand, I can't think of any change between Tellico 3.3.1 and 3.3.4 that
would affect file loading. If the file isn't too large, you could email it
to me privately and I can take a look. There aren't any other warnings
about KDE libraries which may be out of sync or missing from the opensuse
upgrade, are there? No other KDE apps that have issues?

You could force install the older 3.3.1 version, but zypper probably
rightly recognizes some library mismatch there and won't allow it.

Robby

[Attachment #3 (text/html)]

<div dir="ltr"><div>Hi Norm,</div><br><div class="gmail_quote"><div dir="ltr" \
class="gmail_attr">On Sat, Nov 27, 2021 at 4:42 PM Norm Decelles &lt;<a \
href="mailto:rosewood_arts@hotmail.com">rosewood_arts@hotmail.com</a>&gt; \
wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px \
solid rgb(204,204,204);padding-left:1ex">




<div dir="ltr">
<div style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Hi,</div>
<div style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
I have two important data files created with Tellico 3.3.1 in OpenSUSE 15.2 which has been \
running well.</div> <div \
style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"> <br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
After reformatting and doing a fresh installation of OpenSUSE 15.3 yesterday, I installed \
Tellico from the OpenSUSE repository with YAST.   When trying to open either of my files I now \
receive the error message:   &quot;Tellico is unable to load the file&quot;...followed  by the \
name of my file.   The Tellico version is now 3.3.4.</div> <div \
style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)"> <span \
style="color:rgb(0,0,0);font-family:Calibri,Helvetica,sans-serif;font-size:12pt"><br> \
</span></div> <div style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
 <span style="color:rgb(0,0,0);font-family:Calibri,Helvetica,sans-serif;font-size:12pt">I \
uninstalled 3.3.4, downloaded and attempted to install the older 3.3.1 with Zypper, but \
OpenSUSE 15.3 insisted on re-installing 3.3.4 from the repositories.    Tellico 3.3.1 would not \
install on OpenSUSE 15.3.</span></div></div></blockquote><div><br></div><div>Offhand, I \
can&#39;t think of any change between Tellico 3.3.1 and 3.3.4 that would affect file loading. \
If the file isn&#39;t too large, you could email it to me privately and I can take a look. \
There aren&#39;t any other warnings about KDE libraries which may be out of sync or missing \
from the opensuse upgrade, are there? No other KDE apps that have \
issues?</div><div><br></div><div>You could force install the older 3.3.1 version, but zypper \
probably rightly recognizes some library mismatch there and won&#39;t allow \
it.</div><div><br></div><div>Robby</div></div></div>



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