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List:       tails-support
Subject:    Re: [Tails-support] [Tails-ux] A Problem Regarding Tor and Captive Portals in TAILS
From:       sajolida <sajolida () pimienta ! org>
Date:       2015-07-16 21:22:06
Message-ID: 55A8207E.2010308 () pimienta ! org
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L:
> Hi.

Hi,

First of all, your request sounds more like a request for support than
an email to discuss the UX of Tails, so I'm putting
tails-support@boum.org in copy. I'd rather see this discussion moving
there from now on.

> I have been trying to solve a problem, on and off, for weeks, looking
> online for solutions without success. As a result I have had to use Tor
> Browser through Windows rather than Tails, not critical right now, but a
> serious problem if I do need the fuller anonymity of Tails, which is
> thereby negated.
> 
> The problem concerns captive portals in public wifi settings. Tails
> automatically runs its Tor connection procedure when an internet
> connection is enabled, including in captive portal settings, getting as
> far as the options panel

What do you mean by "options panel" here? Can you send a screenshot maybe?

> I am, of course, then forced to run the unsafe
> browser in order to finalise the internet connection.

Yes,

> After this, all attempts to continue with Tor fail: it never connects.

Oops. I'm personally using different kinds of captive portals with Tails
from time to time and they both work fine. Maybe your captive portal is
different (they are all very different) or you are missing something.

> I have tried finding instructions online to allow me to "reboot" Tor
> without success; I do not even know where the necessary executable
> resides in Linux, nor if I can run this in GUI or have to use the
> terminal: none of the files I have tried running works.

That shouldn't be required. Restarting Tor manually from inside Tails is
possible but it's messy and can break easily. Most of all it shouldn't
be needed to connect through captive portal.

I suggest you try to give more information about your problem on
tails-support@boum.org maybe with some screenshots.
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