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List:       suse-linux-e
Subject:    Re: [SLE] Support vs Support
From:       Jerry Kreps <jerrykreps () jlkreps ! net>
Date:       2001-04-24 2:33:05
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On Monday 23 April 2001 20:19, Mads Martin Jørgensen wrote:
> * Jerry Kreps <jerrykreps@jlkreps.net> [Apr 23. 2001 18:14]:
> > It begs the question:  Is SuSE management relying on this
> > email list to supply support to SuSE purchasers?
>
> No! We spend money on keeping this list running only as a service
> to give people a forum where to talk to each other.
> IMO very true to the ideals of the community.

And it is truely appreciated!   But, it is a lot cheaper to keep this
list running than it is to have sufficient number of qualified support
staff answering phones and email for free during the 60 day period
for an unknown number of purchasers
JLK

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