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List:       spamassassin-users
Subject:    Re: I hate Spam Assassin, don't know how it got on my
From:       "James Butler" <james () musicforhumans ! com>
Date:       2008-10-28 18:19:58
Message-ID: 200810281118490060.005DE547 () mail ! musicforhumans ! com
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Thank you, Rev. Mitleid.

It does appear that your MAIL service provider, capital.net, is indeed using \
SpamAssassin, and that your message indicated below has been identified as spam and \
blocked by capital.net. You should send that same data to your representative at your \
ACCESS provider (ISP), Logical.net, and ask them about it. I do not know how \
Logical.net is set up, or if capital.net is one of its affiliates.

If it is blocking ALL of your mail from going out, then the information you posted \
will help them identify your issue. Your first message indicated that it was a \
sporadic problem with some of your clients, and your second message indicates that \
you are now completely unable to send mail through that mail server. This sounds like \
what was initially a small issue with the contents of your messages (recognized as \
spam) and, when you kept trying to send out the "spam"-classified messages, \
capital.net finally had enough, and has "blacklisted" your IP address, because they \
think you are a spammer.

Only they (capital.net) can clear that up for you.

As far as moving forward with sending more messages to your clients, you should \
endeavour to educate yourself about WHY your messages are being classified as spam, \
and learn to write messages that are less "spammy". I suggest this because even if \
you succeed in getting off the "black list", you will undoubtedly end up back on it \
again as soon as you start to send messages that are similar in content to the ones \
that caused the condition in the first place.

James Butler
Internet Society - Los Angeles Chapter
Chairman of the Board
jbutler@isoc-la.org

*********** REPLY SEPARATOR  ***********

On 10/28/08 at 1:29 PM Corbie Mitleid/Fire Through Spirit wrote:

> James, thank you for your courteous answer.  It's the first one I
> received that did not treat me like a carney fortune teller, IQ challenged
> idiot, or whining ninny.  My husband, who is quite competent with
> computers, also could not make head or tails regarding our SA problem.  As
> I explained before, I came here because I was directed to this list by J
> Monroe, from the Spam Assassin site itself, when he said he no longer gave
> any kind of assistance.  My ISP, Logical.net, said it was definitely not
> from their end, and therefore had to have been loaded on to my computer. 
> As I sent to someone else, the message is not an "unable to deliver" such
> as one gets when an address is not known, mailbox is full, or some other
> simple issue.  It is blocking me from even sending it out of my machine,
> and it remains in the outbox, also blocking all my other mail from being
> sent.
> 
> The following is an example:  
> An unknown error has occurred. Subject 'report for you and Dan', Account:
> 'pop.capital.net', Server: 'mail.capital.net', Protocol: SMTP, Server
> Response: '550 5.7.1 Blocked by SpamAssassin', Port: 25, Secure(SSL): No,
> Server Error: 550, Error Number: 0x800CCC69
> 
> I will certainly attempt to get hold of technical personnel locally, but
> was under the impression that those who used Spam Assassin and found it
> useful would know how to help me.  Again, thank you for being professional
> enough to address me with courtesy and clarity.
> 
> 
> 
> Rev. Corbie Mitleid


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