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List:       smartmontools-support
Subject:    [smartmontools-support] Random "Smartctl: Device Read Identity Failed: Unknown error" on "Western Di
From:       Julian Mayer <julian () corecode ! at>
Date:       2012-05-31 18:35:11
Message-ID: C15A318A-B3D0-40E9-BADB-993FB5524377 () corecode ! at
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hello all

preface: yes i've searched the archives/google but couldn't find an explanation for \
what i'm seeing.

i've got a problem with smartctl failing to show the S.M.A.R.T. attributes on one of \
my clients Macs which has a WDC WD7500BPKT-75PK4T0.

the problem is that smartcl would "sometimes" succeed showing the attributes or \
starting a short test and sometimes just give this instead:

> smartctl 5.43 (build date Apr 27 2012) [snip]
> 
> Smartctl: Device Read Identity Failed: Unknown error
> 
> A mandatory SMART command failed: exiting. To continue, add one or more '-T
> permissive' options.

this is both with revision 3314 from some time back as well as with a newer build \
from late april 2012. of course i've already added "--tolerance=permissive". i've \
also looked at the source for what the cause of the "unknown error" could be, this \
didn't help either.

what is puzzling me is that the problem occurs just sometimes, while it succeeds at \
other times, and i can't see any clear reason or pattern for it only working \
randomly.

does anyone have any ideas? could it be connected to the device not being "in the \
database"?

thanks, julian


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