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List:       smartmontools-support
Subject:    Re: [smartmontools-support] Seagate discs can't run the SMART long
From:       Bruce Allen <ballen () gravity ! phys ! uwm ! edu>
Date:       2006-10-25 3:12:54
Message-ID: Pine.LNX.4.63.0610242212010.6305 () trinity ! phys ! uwm ! edu
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Anders,

I haven't heard this problem report before.  But I can't say that I am 
entirely surprised.  For many disk vendors, SMART is not high on the list 
of priorities.

Cheers,
 	Bruce


On Tue, 24 Oct 2006, Anders Boström wrote:

> Hi!
>
> I noticed the "long test runs way too long"-thread on the
> smartmontools-support list
> (see http://sourceforge.net/mailarchive/forum.php?thread_id=30578435&forum_id=12495),
> and have some info to add:
>
> We've got the same problem, that SMART extended self-test don't
> complete. It run forever. The progress-indicator count down to 10%
> remaining, and then restarts the test and indicates 90% remaining,
> forever.
>
> This only occur when the disc is accessed quite frequently. But the
> load don't need to be high, just make sure it's >10 sectors/s. If the
> disc is taken off-line (in the same computer), the long SMART
> self-test works fine.
>
> We originally got this problem with two Seagate ST3500641AS (500Mb
> 7200.9) with firmware 2.AAA. We contracted Seagate support, and
> upgraded the firmware to 3.AAH. But the problem remains.
>
> Now, we've got the same problem with a ST3500630NS (500Mb Barracuda
> ES) with firmware 3.AEE. As ES is an "Enterprise Storage" disc,
> "designed for 24x7 business-critical applications", this is most
> disturbing! It is a joke to call a product Enterprise without working
> SMART self-test under load!
>
> As others have been reporting the same problem with, at least, Seagate
> 7200.9 discs, this most probably is a general firmware problem.
>
> Is this a known bug at Seagate? Is there a new firmware available,
> fixing this problem? Or should all owners of 7200.9 and Barracuda
> ES discs start to RMA the discs?
>
> / Anders
>
> --
> Anders Boström, M.Sc                  System Architect @ Net Insight AB
> E-Mail: anders@netinsight.net          http://www.netinsight.net
> Mail: Box 42093, 126 14  Stockholm, SWEDEN
> Phone work: +46 8 6850434             cellular: +46 73 9831708
> Fax:        +46 8 6850420
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