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List:       smartmontools-support
Subject:    Re: [smartmontools-support]Seagate problem ST340016A
From:       Bruce Allen <ballen () gravity ! phys ! uwm ! edu>
Date:       2004-06-30 18:41:24
Message-ID: Pine.GSO.4.21.0406301340250.28464-100000 () dirac ! phys ! uwm ! edu
[Download RAW message or body]

Did Seatools say 'return the drive for warranty replacement'?  

Note that I've returned a lot of drives for warranty replacement and it
usually takes only a few days -- they just send you a new drive they don't
try to repair the failed one.

Cheers,
	Bruce

On Wed, 30 Jun 2004, Nelson Baptista wrote:

> Hi,
> I did de test with Seatools and in the report it says the drive failed the DST 
> test the rest is OK (surface scan...)
> I even did the generic test, and everything is OK, resuming, the problem is 
> only DST?!?!
> Perhaps, before i send this disk to warranty to seagate and wait a couple of 
> months to get the disk back, why not try to flash or download the microcode 
> to the drive? since i have the "hardware" OK, only firmware is possibly 
> giving problems and it might help to "clean" the errors in SMART, someone 
> could help to get or send me to my email an flash image and the program 
> ".EXE" to flash the drive?
> My disk is : Seagate Barracuda IV - ST340016A
> The current firmware version is: 3.75
> 
> thanks,
> NBA
> 
> On Tuesday 29 June 2004 15:34, you wrote:
> > Hi Nelson,
> >
> > Yes, this is strange -- I don't know what's wrong.  I suggest that you try
> > running the Seagate Disk Test utility (Seatools?) from a DOS boot floppy.
> > Perhaps this will give a clearer indication of the problem.  In any case,
> > I would not recommend using this disk for ANY information that you can't
> > afford to lose.  Unfortunately since it doesn't have failing SMART status
> > you can't get it replaced under warranty... though the Seagate test
> > utility might say otherwise.
> >
> > Cheers,
> > 	Bruce
> >
> > On Tue, 29 Jun 2004, Nelson Baptista wrote:
> > > ya, sure!
> > > is very, very strange, i made a test my self like this:
> > > made some "BIG" files on a good disk and I made some MD5SUM's for them,
> > > then i copied all these files to the "failed?!?" disk and finally checked
> > > the files for MD5SUM and they are okay...
> > > so the result of "smartctl -a" is in the attached file.
> > > you will see a bunch of Extended Test and all OK, on the first i have an
> > > Short Offline test failed?!?....
> > >
> > > Thanks for your attention,
> > > NBA
> > >
> > > On Monday 28 June 2004 16:37, you wrote:
> > > > Strange problem -- can you please send the entire output of smartctl
> > > > -a?
> > > >
> > > > Bruce
> > > >
> > > > On Sun, 27 Jun 2004, Nelson Baptista wrote:
> > > > > Hello (from Portugal :) )
> > > > > I have a little problem, i have this disk Seagate ST340016A and i
> > > > > invoke the "Short Offline" test and it gives me an error:
> > > > > # 2  Short offline       Completed: electrical failure 90%      5156
> > > > > 0x0240c4fe
> > > > > # 3  Short offline       Completed: electrical failure 90%      5144
> > > > > 0x000164c0
> > > > >
> > > > > if i do the "Extended Offline" test and it gives me:
> > > > > # 1  Extended offline    Completed without error       00%      5166
> > > > >    -
> > > > >
> > > > > How can this be possible?!?
> > > > > I allready did this things:
> > > > > - badblocks -o ide-bb.txt -t random -v -p 5 -s -w /dev/hda
> > > > >    and no bad blocks discovered after 5 times of read/writes tests
> > > > > with random patterns!
> > > > >
> > > > > - dd if=/dev/zero of=/dev/hda bs=512
> > > > >   just to clean the drive and no errors so far...
> > > > >
> > > > > Is this a case for X-Files?!? kiding....
> > > > > Someone could give a help or a hint for this?....
> > > > >
> > > > > Thanks for your attention,
> > > > > NBA
> > > > >
> > > > >
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> 
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> 



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