[prev in list] [next in list] [prev in thread] [next in thread] 

List:       rtir
Subject:    [rtir] [rt-announce] It's here! Our first RT (and RTIR!) training of 2016	in Hamburg!
From:       Talena Gandy <talena () bestpractical ! com>
Date:       2016-01-21 19:13:54
Message-ID: A76E0867-17CD-4D99-B962-7B45C3A79F3B () bestpractical ! com
[Download RAW message or body]

With the new release candidate for RT 4.4 out, we're thrilled to announce our first \
public training of 2016 in Hamburg, Germany. The training will take place March \
14-15. 

This training will introduce you to the new features in RT 4.4 as part of a \
comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, \
you'll have a good understanding of all of RT's features and functionality by the end \
of the session.

Also, this session will include our very first RTIR training! We will walk through \
the incident response workflow, how to integrate RTIR with other systems, and how to \
best leverage RT's features for security teams (especially the new ones in RT 4.4!) \
We're also happy to show you the new flexible workflows that the next version, RTIR \
3.4, offers you.

We can't wait to tell you about what we've added for you in RT 4.4, including Assets, \
for tracking physical and digital resources. We'll show you how to set up service \
level agreements (SLA) which take your business hours and holidays into account. \
There's a new built-in timer for tracking time worked on tickets. You can now upload \
multiple files at once with a quick drag-and-drop, as well as reuse existing \
attachments on replies.

We'll show how RT 4.4 improves things behind the scenes for you. You can have your \
users authenticate against external services (LDAP). RT can now seamlessly store \
attachments outside of its database, putting them on the filesystem, uploading to \
Amazon S3, or in Dropbox. You can even serve them directly out of S3. You can create \
custom role groups then assign them to queues and tickets. These custom roles can \
have their own permissions and notifications. We think you'll find these are \
foundational for improving automation. There are also some major performance \
enhancements like gradual ticket history loading that will improve your team's day to \
day experience.

Agenda

The first day of training starts off with a tour of RT's web interface and continues \
with a detailed exploration and explanation of RT's functionality, aimed at \
non-programmer RT administrators and users. We'll walk through setting up a common \
helpdesk configuration, from rights management, constructing workflows and \
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into \
what you need to safely customize and extend RT. We'll cover upgrading and deploying \
RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, \
building an extension, and demonstrate how to extensibly alter the web UI and \
internal functions. RTIR will be the focus in the afternoon of the second day.

It goes without saying that you'll get the most out of training if you attend both \
days of the course, but we've designed the material so that you can step out after \
the first day with a dramatically improved understanding of how to use RT.

Attending

We do have a limit on how many people we can effectively teach, so please register as \
soon as you can to make sure you get a seat. If you can't make Hamburg, please feel \
free to suggest a future location by dropping us a line at \
training@bestpractical.com! Our spring training will be in Washington, DC.

For both days, the cost is USD $1,495. A single day is USD $995. Each class includes \
training materials, a continental breakfast, and snacks (lunch is not provided).

If you'd like to pay with Visa, MasterCard, or Discover, please visit Best \
Practical's online store at shop.bestpractical.com. Unfortunately we are unable to \
accept American Express or PayPal. If you'd prefer to pay with a purchase order, \
please email us at training@bestpractical.com. Be sure to include: if you want to \
attend both days or a single day and the full names and email addresses of attendees.

Finally, please contact us at training@bestpractical.com for discounted pricing if \
you are from an academic institution or if you'd like to send more than 3 people.

Thanks for supporting RT!
_______________________________________________
rt-announce mailing list
rt-announce@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce


[prev in list] [next in list] [prev in thread] [next in thread]