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List:       rtir
Subject:    Re: [Rtir] no charts available in request tracker installed from source
From:       <marek.kreul () lhsystems ! com>
Date:       2014-10-24 14:30:58
Message-ID: F726947AA7EFCB42BD7E2F3E2D8A0CE591DFAC85 () SW-FRAADS-MBX32 ! ads ! dlh ! de
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Hi Kevin,

clearing the mason cache did the trick, the charts and logo is working now!

Thanks again!
Marek


-----Original Message-----
From: rtir [mailto:rtir-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, October 24, 2014 3:49 PM
To: rtir@lists.bestpractical.com
Subject: Re: [Rtir] no charts available in request tracker installed from source

On Fri, Oct 24, 2014 at 12:44:21PM +0000, marek.kreul@lhsystems.com wrote:
> I've uploaded a screenshot of how the broken graphics look like here:
> https://www.dropbox.com/s/1mdjrnz8xmfsrnn/2014-10-24%2014_41_03-RT%20a
> t%20a%20glance.png?dl=0

I've never seen the graphic break like this, but it may just be how your browser \
renders it.

Download your logo (right click) and save it with and without ExternalAuth enabled.  \
Compare them.  If the broken image has a leading newline then you've not upgraded \
RT-Authen-ExternalAuth properly.

> and here:
> https://www.dropbox.com/s/3tfff32dwdgne03/2014-10-24%2014_41_27-Groupe
> d%20search%20results.png?dl=0
> 
> I've also tried installing additional gd packages, which didn't bring any results - \
> which is obvious, because as soon as ExternalAuth is disabled, graphing works. So \
> it clearly must be correlated with the ExternalAuth package.

Based on this, which is the broken behavior I've seen caused by \
RT-Authen-ExternalAuth, I'm guessing your upgrade to 0.25 didn't happen cleanly. Did \
you clear your mason cache after upgrading?

-kevin
-- 
RT Training - November 4-5 Los Angeles
http://bestpractical.com/training


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