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List: rtir
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 5
From: Glenn Camilleri <glenncam () gmail ! com>
Date: 2014-06-05 16:08:55
Message-ID: CAGtfRPhPOEizqBQTVXOLq9y9inyn1sEoDJxStR6acjE2K3Nd4Q () mail ! gmail ! com
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I mean the other issue which I had where the reports always shows 0 after
enabling consituency
On 5 June 2014 18:00, <rtir-request@lists.bestpractical.com> wrote:
> Send rtir mailing list submissions to
> rtir@lists.bestpractical.com
>
> To subscribe or unsubscribe via the World Wide Web, visit
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> or, via email, send a message with subject or body 'help' to
> rtir-request@lists.bestpractical.com
>
> You can reach the person managing the list at
> rtir-owner@lists.bestpractical.com
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of rtir digest..."
>
>
> Today's Topics:
>
> 1. Re: rtir Digest, Vol 100, Issue 4 (Glenn Camilleri)
> 2. Re: "Status New isn't a valid status" on "Qucik Ticket
> Create" (Kevin Falcone)
> 3. Re: rtir Digest, Vol 100, Issue 4 (Kevin Falcone)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Wed, 4 Jun 2014 19:44:03 +0200
> From: Glenn Camilleri <glenncam@gmail.com>
> To: rtir@lists.bestpractical.com
> Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4
> Message-ID:
> <CAGtfRPgq-L=wR_gQicmGkxd706jERTaD5DHFVScf=-
> wNSffZDg@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Is there anybody in the mailing list ? I have posted some posts and got no
> feedback. Am I missing something ? should I go somewhere else for feedback
> ?
>
>
> On 4 June 2014 18:00, <rtir-request@lists.bestpractical.com> wrote:
>
> > Send rtir mailing list submissions to
> > rtir@lists.bestpractical.com
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> > or, via email, send a message with subject or body 'help' to
> > rtir-request@lists.bestpractical.com
> >
> > You can reach the person managing the list at
> > rtir-owner@lists.bestpractical.com
> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of rtir digest..."
> >
> >
> > Today's Topics:
> >
> > 1. "Status New isn't a valid status" on "Qucik Ticket Create"
> > (Rob Moerman)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Tue, 3 Jun 2014 17:26:27 +0000
> > From: Rob Moerman <Rob.Moerman@rci.rogers.com>
> > To: "rtir@lists.bestpractical.com" <rtir@lists.bestpractical.com>
> > Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket
> > Create"
> > Message-ID:
> > <
> > e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com>
> >
> > Content-Type: text/plain; charset="us-ascii"
> >
> > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT
> 4.0.20.
> > When trying to create a new ticket in "Incidents", "Blocks" or
> > "Investigations" via "Quick Ticket Creation".
> >
> > >From rt.log (and also in apache2/error.log):
> >
> > WebRT: Status 'new' isn't a valid status for tickets in this queue.
> > (/opt/rt4/share/html/Elements/Error:85)
> >
> > Seems that a default status of "New" is being applied to any "quick
> > ticket". This fails everywhere except for "Incident Reports", where "New"
> > is valid status.
> >
> > Where is this value pulled from and how can it be resolved?
> >
> > Thanks,
> >
> > Robert Moerman, CISSP
> > Manager, Security Monitoring & Threat Response
> >
> >
> >
> >
> > ________________________________
> > This communication is confidential. We only send and receive email on the
> > basis of the terms set out at www.rogers.com/web/content/emailnotice<
> > http://www.rogers.com/web/content/emailnotice>
> >
> >
> >
> > Ce message est confidentiel. Notre transmission et r?ception de courriels
> > se fait strictement suivant les modalit?s ?nonc?es dans l'avis publi? ?
> > www.rogers.com/aviscourriel <http://www.rogers.com/aviscourriel>
> > ________________________________
> > -------------- next part --------------
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> >
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> > >
> >
> > ------------------------------
> >
> > Subject: Digest Footer
> >
> > --
> > RT Training London, March 19-20 and Dallas May 20-21
> > http://bestpractical.com/training
> > --
> > rtir mailing list
> > rtir@lists.bestpractical.com
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> >
> > ------------------------------
> >
> > End of rtir Digest, Vol 100, Issue 4
> > ************************************
> >
>
>
>
> --
> Best Regards,
> Glenn Camilleri
> -------------- next part --------------
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>
> ------------------------------
>
> Message: 2
> Date: Wed, 4 Jun 2014 13:56:22 -0400
> From: Kevin Falcone <falcone@bestpractical.com>
> To: rtir@lists.bestpractical.com
> Subject: Re: [Rtir] "Status New isn't a valid status" on "Qucik Ticket
> Create"
> Message-ID: <20140604175622.GD3617@jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:
> > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT
> 4.0.20. When trying to
> > create a new ticket in "Incidents", "Blocks" or "Investigations" via
> "Quick Ticket Creation".
> >
> > From rt.log (and also in apache2/error.log):
> >
> > WebRT: Status 'new' isn't a valid status for tickets in this queue.
> > (/opt/rt4/share/html/Elements/Error:85)
> >
> > Seems that a default status of "New" is being applied to any "quick
> ticket". This fails
> > everywhere except for "Incident Reports", where "New" is valid status.
> >
> > Where is this value pulled from and how can it be resolved?
>
> It's a core RT bug, leftover from the Lifecycles changes in 4.0.
>
> You should be able to safely apply the non-documentation half of
> https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new
>
> It should ship in future RT releases.
>
> -kevin
> -------------- next part --------------
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>
> ------------------------------
>
> Message: 3
> Date: Wed, 4 Jun 2014 16:26:56 -0400
> From: Kevin Falcone <falcone@bestpractical.com>
> To: rtir@lists.bestpractical.com
> Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4
> Message-ID: <20140604202656.GE3617@jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Wed, Jun 04, 2014 at 07:44:03PM +0200, Glenn Camilleri wrote:
> > Is there anybody in the mailing list ? I have posted some posts and
> got no feedback. Am I
> > missing something ? should I go somewhere else for feedback ?
>
> As far as I can see, you've had multiple replies to your posts,
> including the one which you filed as a bug AND posted to the list.
>
> As I noted last week, expecting a response from late Friday into early
> Saturday morning is not realistic.
>
> With regards to your most recent post, you seem to have answered your
> own question with the message in your logs. Both your error and your
> lack of results are covered in the bug you filed, which I merged into
> a ticket that has a more descriptive and helpful Subject.
>
> http://issues.bestpractical.com/Ticket/Display.html?id=30040
>
> -kevin
> -------------- next part --------------
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> >
>
> ------------------------------
>
> Subject: Digest Footer
>
> --
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/training
> --
> rtir mailing list
> rtir@lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>
> ------------------------------
>
> End of rtir Digest, Vol 100, Issue 5
> ************************************
>
--
Best Regards,
Glenn Camilleri
[Attachment #5 (text/html)]
<div dir="ltr">I mean the other issue which I had where the reports always shows 0 \
after enabling consituency </div><div class="gmail_extra"><br><br><div \
class="gmail_quote">On 5 June 2014 18:00, <span dir="ltr"><<a \
href="mailto:rtir-request@lists.bestpractical.com" \
target="_blank">rtir-request@lists.bestpractical.com</a>></span> wrote:<br> \
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex">Send rtir mailing list submissions to<br>
<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
<br>
To subscribe or unsubscribe via the World Wide Web, visit<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir" \
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir</a><br> \
or, via email, send a message with subject or body 'help' \
to<br>
<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a><br>
<br>
You can reach the person managing the list at<br>
<a href="mailto:rtir-owner@lists.bestpractical.com">rtir-owner@lists.bestpractical.com</a><br>
<br>
When replying, please edit your Subject line so it is more specific<br>
than "Re: Contents of rtir digest..."<br>
<br>
<br>
Today's Topics:<br>
<br>
1. Re: rtir Digest, Vol 100, Issue 4 (Glenn Camilleri)<br>
2. Re: "Status New isn't a valid status" on "Qucik Ticket<br>
Create" (Kevin Falcone)<br>
3. Re: rtir Digest, Vol 100, Issue 4 (Kevin Falcone)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Wed, 4 Jun 2014 19:44:03 +0200<br>
From: Glenn Camilleri <<a \
href="mailto:glenncam@gmail.com">glenncam@gmail.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4<br>
Message-ID:<br>
<CAGtfRPgq-L=wR_gQicmGkxd706jERTaD5DHFVScf=-<a \
href="mailto:wNSffZDg@mail.gmail.com">wNSffZDg@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
Is there anybody in the mailing list ? I have posted some posts and got no<br>
feedback. Am I missing something ? should I go somewhere else for feedback ?<br>
<br>
<br>
On 4 June 2014 18:00, <<a \
href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>> \
wrote:<br> <br>
> Send rtir mailing list submissions to<br>
> <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
><br>
> To subscribe or unsubscribe via the World Wide Web, visit<br>
> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir" \
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir</a><br> \
> or, via email, send a message with subject or body 'help' to<br> > \
<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a><br>
><br>
> You can reach the person managing the list at<br>
> <a href="mailto:rtir-owner@lists.bestpractical.com">rtir-owner@lists.bestpractical.com</a><br>
><br>
> When replying, please edit your Subject line so it is more specific<br>
> than "Re: Contents of rtir digest..."<br>
><br>
><br>
> Today's Topics:<br>
><br>
> 1. "Status New isn't a valid status" on "Qucik Ticket \
Create"<br> > (Rob Moerman)<br>
><br>
><br>
> ----------------------------------------------------------------------<br>
><br>
> Message: 1<br>
> Date: Tue, 3 Jun 2014 17:26:27 +0000<br>
> From: Rob Moerman <<a \
href="mailto:Rob.Moerman@rci.rogers.com">Rob.Moerman@rci.rogers.com</a>><br> > \
To: "<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>" \
<<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>><br>
> Subject: [Rtir] "Status New isn't a valid status" on "Qucik \
Ticket<br> > Create"<br>
> Message-ID:<br>
> <<br>
> <a href="mailto:e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlo \
ok.com">e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com</a>><br>
><br>
> Content-Type: text/plain; charset="us-ascii"<br>
><br>
> Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT \
4.0.20.<br> > When trying to create a new ticket in "Incidents", \
"Blocks" or<br> > "Investigations" via "Quick Ticket \
Creation".<br> ><br>
> >From rt.log (and also in apache2/error.log):<br>
><br>
> WebRT: Status 'new' isn't a valid status for tickets in this \
queue.<br> > (/opt/rt4/share/html/Elements/Error:85)<br>
><br>
> Seems that a default status of "New" is being applied to any \
"quick<br> > ticket". This fails everywhere except for "Incident \
Reports", where "New"<br> > is valid status.<br>
><br>
> Where is this value pulled from and how can it be resolved?<br>
><br>
> Thanks,<br>
><br>
> Robert Moerman, CISSP<br>
> Manager, Security Monitoring & Threat Response<br>
><br>
><br>
><br>
><br>
> ________________________________<br>
> This communication is confidential. We only send and receive email on the<br>
> basis of the terms set out at <a \
href="http://www.rogers.com/web/content/emailnotice" \
target="_blank">www.rogers.com/web/content/emailnotice</a><<br> > <a \
href="http://www.rogers.com/web/content/emailnotice" \
target="_blank">http://www.rogers.com/web/content/emailnotice</a>><br> ><br>
><br>
><br>
> Ce message est confidentiel. Notre transmission et r?ception de courriels<br>
> se fait strictement suivant les modalit?s ?nonc?es dans l'avis publi? ?<br>
> <a href="http://www.rogers.com/aviscourriel" \
target="_blank">www.rogers.com/aviscourriel</a> <<a \
href="http://www.rogers.com/aviscourriel" \
target="_blank">http://www.rogers.com/aviscourriel</a>><br> > \
________________________________<br> > -------------- next part --------------<br>
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> URL: <<br>
> <a href="http://lists.bestpractical.com/pipermail/rtir/attachments/20140603/093b6008/attachment-0001.html" \
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> ><br>
><br>
> ------------------------------<br>
><br>
> Subject: Digest Footer<br>
><br>
> --<br>
> RT Training London, March 19-20 and Dallas May 20-21<br>
> <a href="http://bestpractical.com/training" \
target="_blank">http://bestpractical.com/training</a><br> > --<br>
> rtir mailing list<br>
> <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir" \
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir</a><br> \
><br> > ------------------------------<br>
><br>
> End of rtir Digest, Vol 100, Issue 4<br>
> ************************************<br>
><br>
<br>
<br>
<br>
--<br>
Best Regards,<br>
Glenn Camilleri<br>
-------------- next part --------------<br>
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<br>
------------------------------<br>
<br>
Message: 2<br>
Date: Wed, 4 Jun 2014 13:56:22 -0400<br>
From: Kevin Falcone <<a \
href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: Re: [Rtir] "Status New isn't a valid status" on "Qucik \
Ticket<br> Create"<br>
Message-ID: <<a href="mailto:20140604175622.GD3617@jibsheet.com">20140604175622.GD3617@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:<br>
> Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT \
4.0.20. When trying to<br> > create a new ticket in "Incidents", \
"Blocks" or "Investigations" via "Quick Ticket \
Creation".<br> ><br>
> From rt.log (and also in apache2/error.log):<br>
><br>
> WebRT: Status 'new' isn't a valid status for tickets in this \
queue.<br> > (/opt/rt4/share/html/Elements/Error:85)<br>
><br>
> Seems that a default status of "New" is being applied to any \
"quick ticket". This fails<br> > everywhere except for \
"Incident Reports", where "New" is valid status.<br> ><br>
> Where is this value pulled from and how can it be resolved?<br>
<br>
It's a core RT bug, leftover from the Lifecycles changes in 4.0.<br>
<br>
You should be able to safely apply the non-documentation half of<br>
<a href="https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new" \
target="_blank">https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new</a><br>
<br>
It should ship in future RT releases.<br>
<br>
-kevin<br>
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<br>
------------------------------<br>
<br>
Message: 3<br>
Date: Wed, 4 Jun 2014 16:26:56 -0400<br>
From: Kevin Falcone <<a \
href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4<br>
Message-ID: <<a href="mailto:20140604202656.GE3617@jibsheet.com">20140604202656.GE3617@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Wed, Jun 04, 2014 at 07:44:03PM +0200, Glenn Camilleri wrote:<br>
> Is there anybody in the mailing list ? I have posted some posts and got no \
feedback. Am I<br> > missing something ? should I go somewhere else for \
feedback ?<br> <br>
As far as I can see, you've had multiple replies to your posts,<br>
including the one which you filed as a bug AND posted to the list.<br>
<br>
As I noted last week, expecting a response from late Friday into early<br>
Saturday morning is not realistic.<br>
<br>
With regards to your most recent post, you seem to have answered your<br>
own question with the message in your logs. Both your error and your<br>
lack of results are covered in the bug you filed, which I merged into<br>
a ticket that has a more descriptive and helpful Subject.<br>
<br>
<a href="http://issues.bestpractical.com/Ticket/Display.html?id=30040" \
target="_blank">http://issues.bestpractical.com/Ticket/Display.html?id=30040</a><br> \
<br>
-kevin<br>
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<br>
------------------------------<br>
<br>
Subject: Digest Footer<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
RT Training London, March 19-20 and Dallas May 20-21<br>
<a href="http://bestpractical.com/training" \
target="_blank">http://bestpractical.com/training</a><br>
--<br>
rtir mailing list<br>
<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir" \
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir</a><br> \
<br>
------------------------------<br>
<br>
End of rtir Digest, Vol 100, Issue 5<br>
************************************<br>
</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best \
Regards,<br>Glenn Camilleri </div>
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
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