[prev in list] [next in list] [prev in thread] [next in thread] 

List:       rtir
Subject:    Re: [Rtir] "Status New isn't a valid status" on "Qucik Ticket Create"
From:       Kevin Falcone <falcone () bestpractical ! com>
Date:       2014-06-04 17:56:22
Message-ID: 20140604175622.GD3617 () jibsheet ! com
[Download RAW message or body]

[Attachment #2 (multipart/signed)]


On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:
>    Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.  When trying to
>    create a new ticket in "Incidents", "Blocks" or "Investigations" via "Quick Ticket Creation".
> 
>    From rt.log (and also in apache2/error.log):
> 
>    WebRT: Status 'new' isn't a valid status for tickets in this queue.
>    (/opt/rt4/share/html/Elements/Error:85)
> 
>    Seems that a default status of "New" is being applied to any "quick ticket". This fails
>    everywhere except for "Incident Reports", where "New" is valid status.
> 
>    Where is this value pulled from and how can it be resolved?

It's a core RT bug, leftover from the Lifecycles changes in 4.0.

You should be able to safely apply the non-documentation half of
https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new

It should ship in future RT releases.

-kevin

[Attachment #5 (application/pgp-signature)]

-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training

[prev in list] [next in list] [prev in thread] [next in thread]