'[Rtir] [rt-announce] Join us for our Q2 Request Tracker Training in Dallas!'

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List:       rtir
Subject:    [Rtir] [rt-announce] Join us for our Q2 Request Tracker Training in Dallas!
From:       Talena Gandy <training () bestpractical ! com>
Date:       2014-03-18 18:24:50
Message-ID: 298F0DE0-4F2E-4BC5-A975-4DECB84A4FC4 () bestpractical ! com
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[Attachment #2 (multipart/alternative)]

Hello! Best Practical is pleased to announce our second Request Tracker training for \
2014! We will be in Dallas, Texas on May 20-21. We do have a limit on how many people \
we can effectively teach, so please register as soon as you can to make sure you get \
a seat. If you can't make Dallas, we will have upcoming sessions later this year in \
Boston, MA and Los Angeles, CA. Please let us know if you have a suggestion for a \
future location by dropping us a line at training@bestpractical.com!

This training will introduce you to the new features in RT 4.2 as part of a \
comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, \
you'll have a good understanding of all of RT's features and functionality by the end \
of the session.

The first day starts off with a tour of RT's web interface and continues with a \
detailed exploration and explanation of RT's functionality, aimed at non-programmer \
RT administrators. We'll walk through setting up a common helpdesk configuration, \
from rights management, constructing workflows and notifications, and the basics of \
Lifecycles.

The second day of training picks up with server-side RT administration and dives into \
what you need to safely customize and extend RT. We'll cover upgrading and deploying \
RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, \
building an extension, and demonstrate how to extensibly alter the web UI and \
internal functions.

It goes without saying that you'll get the most out of training if you attend both \
days of the course, but we've designed the material so that you can step out after \
the first day with a dramatically improved understanding of how to use RT. 

For both days, the cost is USD $1,495. A single day is USD $995. Each class includes \
training materials, a continental breakfast, and snacks (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's \
online store. Unfortunately we are unable to accept American Express or PayPal. If \
you'd prefer to pay with a purchase order, please email us at \
training@bestpractical.com. Be sure to include: If you want to attend both days or a \
single day Full names and email addresses of attendees
Please contact us at training@bestpractical.com for discounted pricing if you are \
from an academic institution or if you'd like to send more than 3 people.

Thanks for your support of Request Tracker!

-The BPS Team

[Attachment #5 (unknown)]

<html><head><meta http-equiv="Content-Type" content="text/html \
charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: \
space; -webkit-line-break: after-white-space;"><div>Hello! Best Practical is pleased \
to announce our second Request Tracker training for 2014! We will be in Dallas, Texas \
on May 20-21. We do have a limit on how many people we can effectively teach, so \
please register as soon as you can to make sure you get a seat. If you can't make \
Dallas, we will have upcoming sessions later this year in Boston, MA and Los Angeles, \
CA. Please let us know if you have a suggestion for a future location by dropping us \
a line at <a href="mailto:training@bestpractical.com">training@bestpractical.com</a>!</div><div><br></div><div>This \
training will introduce you to the new features in RT 4.2 as part of a comprehensive \
overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a \
good understanding of all of RT's features and functionality by the end of the \
session.</div><div><br></div><div>The first day starts off with a tour of RT's web \
interface and continues with a detailed exploration and explanation of RT's \
functionality, aimed at non-programmer RT administrators. We'll walk through setting \
up a common helpdesk configuration, from rights management, constructing workflows \
and notifications, and the basics of Lifecycles.</div><div><br></div><div>The second \
day of training picks up with server-side RT administration and dives into what you \
need to safely customize and extend RT. We'll cover upgrading and deploying RT, \
database tuning, advanced Lifecycle configurations, writing tools with RT's API, \
building an extension, and demonstrate how to extensibly alter the web UI and \
internal functions.</div><div><br></div><div>It goes without saying that you'll get \
the most out of training if you attend both days of the course, but we've designed \
the material so that you can step out after the first day with a dramatically \
improved understanding of how to use RT.&nbsp;</div><div><br></div><div>For both \
days, the cost is USD $1,495. A single day is USD $995. Each class includes training \
materials, a continental breakfast, and snacks (lunch is not \
provided).</div><div><br></div><div>If you'd like to pay with Visa, MasterCard or \
Discover, please visit Best Practical's online store. Unfortunately we are unable to \
accept American Express or PayPal. If you'd prefer to pay with a purchase order, \
please email us at <a \
href="mailto:training@bestpractical.com">training@bestpractical.com</a>. Be sure to \
include:</div><div><ul><li>If you want to attend both days or a single \
day</li><li>Full names and email addresses of attendees</li></ul></div><div>Please \
contact us at <a href="mailto:training@bestpractical.com">training@bestpractical.com</a> \
for discounted pricing if you are from an academic institution or if you'd like to \
send more than 3 people.</div><div><br></div><div>Thanks for your support of Request \
Tracker!</div><div><br></div><div>-The BPS Team</div></body></html>

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-- 
RT Training - Dallas May 20-21
http://bestpractical.com/training

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