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List: rtir
Subject: Re: [Rtir] Bulk Reject, and SiteConfig
From: Ruslan Zakirov <ruz () bestpractical ! com>
Date: 2013-06-26 10:03:18
Message-ID: CAMOxC8smkj-Kha3qYmXRrCVQZ0t4TAXpM=XVoRMEG-hQKCK5mg () mail ! gmail ! com
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On Wed, Jun 26, 2013 at 12:34 PM, Jesper Skou Jensen <
jesper.skou.jensen@uni-c.dk> wrote:
> Hi guys,
>
> I would like to be able to bulk-reject spam, without RTIR changing the
> owner of the ticket.
>
> The reason for this is that I have configured my RT to send "we have
> received your mail..." semi-auto response mails whenever someone takes a
> ticket, to avoid sending auto-response to spam.
>
> At the moment I have hacked BulkReject.html and removed (out commented)
> the parts where I takes the ticket, and it seems to work just fine. BUT is
> this the correct way to do it and/or is there a better way?
>
I think with RTIR it's the only way.
> I would like to do something like make a small change in one of the
> /etc/request-tracker4/RT_**SiteConfig.d/ config files, to preserve my
> "hacks" if I decide to update RT/RTIR, but is that possible?
>
I don't think so, unless you hack RTIR to make this behaviour an option,
submit patch to us, we include it into RTIR.
If you're familiar with diff/patch commands then to simplify upgrade I
would recommend you to use patches for such things. Just keep a dir with
patches. if all paches apply on new version without troubles then you know
that you're safe to some level of safety.
git can make your live way easier.
>
>
> Regards
> Jesper
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>
--
Best regards, Ruslan.
[Attachment #5 (text/html)]
<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, \
Jun 26, 2013 at 12:34 PM, Jesper Skou Jensen <span dir="ltr"><<a \
href="mailto:jesper.skou.jensen@uni-c.dk" \
target="_blank">jesper.skou.jensen@uni-c.dk</a>></span> wrote:<br> <blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex">Hi guys,<br> <br>
I would like to be able to bulk-reject spam, without RTIR changing the owner of the \
ticket.<br> <br>
The reason for this is that I have configured my RT to send "we have received \
your mail..." semi-auto response mails whenever someone takes a ticket, to avoid \
sending auto-response to spam.<br> <br>
At the moment I have hacked BulkReject.html and removed (out commented) the parts \
where I takes the ticket, and it seems to work just fine. BUT is this the correct way \
to do it and/or is there a better way?<br></blockquote> <div><br></div><div style>I \
think with RTIR it's the only way.</div><div><br></div><div> </div><blockquote \
class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc \
solid;padding-left:1ex"> I would like to do something like make a small change in one \
of the /etc/request-tracker4/RT_<u></u>SiteConfig.d/ config files, to preserve my \
"hacks" if I decide to update RT/RTIR, but is that \
possible?<br></blockquote> <div><br></div><div style>I don't think so, unless you \
hack RTIR to make this behaviour an option, submit patch to us, we include it into \
RTIR.</div><div style><br></div><div style>If you're familiar with diff/patch \
commands then to simplify upgrade I would recommend you to use patches for such \
things. Just keep a dir with patches. if all paches apply on new version without \
troubles then you know that you're safe to some level of safety.</div> <div \
style><br></div><div style>git can make your live way \
easier.</div><div><br></div><div> </div><blockquote class="gmail_quote" \
style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> <br>
<br>
Regards<br>
Jesper<br>
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target="_blank">Rtir@lists.bestpractical.com</a><br> <a \
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target="_blank">http://lists.bestpractical.<u></u>com/cgi-bin/mailman/listinfo/<u></u>rtir</a><br>
</blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div></div>
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