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List:       rtir
Subject:    Re: [Rtir] Setting SLA details
From:       Kevin Falcone <falcone () bestpractical ! com>
Date:       2013-01-18 22:36:48
Message-ID: 20130118223648.GA1583 () jibsheet ! com
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On Fri, Jan 18, 2013 at 04:02:48PM +0400, Ruslan Zakirov wrote:
>    SLA in rtir 2.6 is very limitted. Release candidate of rtir that works with rt 4 drops SLA
>    implementation and encourage to use SLA extension. You can take a look at documentation in the
>    repository that describes it in more details.

For what you can do in 2.6.1, check your RTIR_Config.pm
https://github.com/bestpractical/rtir/blob/2.6-trunk/etc/RTIR_Config.pm#L388

-kevin

>    Ruslan from phone.
> 
>    18.01.2013 15:45 pol'zovatel' "Tony Arnold" <[1]tony.arnold@manchester.ac.uk> napisal:
> 
>      Where in RT (3.8.14) or RTIR (2.6.1) can I set the SLA parameters, i.e.,
>      prime time, out of hours, reduced service etc?

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